Returns policy

What is Cambridge University Press’s returns policy?

Full details of the returns policy can be found on the ‘Terms of Trade’ documentation sent to all registered accounts and printed on the back of every Cambridge University Press invoice.

All authorised returns must be in mint condition and any plastic wrapping must be intact. Electronic media products (CDs, software and cassettes) are supplied on a FIRM SALE/NO RETURN basis only.

For any return request, simply e-mail enquiries@cambridge.edu.au providing your invoice number, account number and detail of problem, or contact our Customer Service Department by phone on 61 (0) 3 8671 1400.