Hostname: page-component-848d4c4894-m9kch Total loading time: 0 Render date: 2024-06-03T03:00:11.972Z Has data issue: false hasContentIssue false
  • English
  • Français

PSS Value Transformation: From Mass-Manufactured Vehicles to Provision of Mass-Customized Services – A Case Study of Designing and Prototyping Customized Digital Services for SAIC Motor in China

Published online by Cambridge University Press:  26 May 2022

Z. Yan ,
T. Larsson  and
A. Larsson
Z. Yan
Affiliation:
Blekinge Institute of Technology, Sweden BIGmind Innovation, China
T. Larsson*
Affiliation:
Blekinge Institute of Technology, Sweden
A. Larsson
Affiliation:
Blekinge Institute of Technology, Sweden
*
tobias.larsson@bth.se

Abstract

Core share and HTML view are not available for this content. However, as you have access to this content, a full PDF is available via the ‘Save PDF’ action button.

This work focuses on exploring how to transform the PSS strategy through conceptual design and prototyping to a way in which different stakeholders in the case car company – SAIC Motor – can experience and give feedback on the PSS strategy, analyze the impact of the PSS strategy on the process of customized digital service design in a traditional Chinese car company. Also, the work discusses how to increase the service value for different stakeholders in the overall PSS system.

Keywords

product-service systems (PSS)experience designprototypingcase study
Type
Article
Information
Proceedings of the Design Society , Volume 2: DESIGN2022 , May 2022 , pp. 1179 - 1188
Creative Commons
Creative Common License - CCCreative Common License - BYCreative Common License - NCCreative Common License - ND
This is an Open Access article, distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives licence (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is unaltered and is properly cited. The written permission of Cambridge University Press must be obtained for commercial re-use or in order to create a derivative work.
Copyright
The Author(s), 2022.

References

Alonso-Rasgado, T., Thompson, G., Elfström, B-O. (2004). The design of functional (total care) products. Journal of Engineering Design, 16(6), 515–540.CrossRefGoogle Scholar
Baines, T.S., Lightfoot, H.W., Evans, S., Neely, A., Greenough, R., Peppard, J., Roy, R., Shehab, E., Braganza, A., Tiwari, A., 2007. State-of-the-Art in Product-Service Systems. Journal of Engineering Manufacture, 221 (10), 1543–52.Google Scholar
Bertoni, A., Bertoni, M., Panarotto, M.,, Johansson, C., Larsson, T.C. (2016). “Value-driven product service systems development: Methods and industrial applications”, CIRP Journal of Manufacturing Science and Technology. 10.1016/j.cirpj.2016.04.008.Google Scholar
Buchenau, M., & Suri, J. F. (2000, August). Experience prototyping. In Proceedings of the 3rd conference on Designing interactive systems: processes, practices, methods, and techniques (pp. 424-433). ACM.CrossRefGoogle Scholar
Cash, P., Hicks, B. and Culley, S. (2013), “A comparison of designer activity using core design situations in the laboratory and practice”, Design Studies, Vol. 34 No. 5, pp. 1–32. 10.1016/j.destud.2013.03.002CrossRefGoogle Scholar
Furr, N. R., & Dyer, J. (2014). The Innovator's Method: Bringing the Lean Startup Into Your Organization. Harvard Business Press.Google Scholar
Goedkoop, M., van Haler, C., Riele, H., Rommers, P., 1999, Product Service- Systems, Ecological and Economic Basics, Report for Dutch Ministries of Environment (VROM) and Economic Affairs (EZ).Google Scholar
Haase, R. P., Pigosso, D. C. A., and McAloone, T. C.. 2017. Product/service-system origins and trajectories: A systematic literature review of PSS definitions and their characteristics. Pro- cedia CIRP 64: 157–162.Google Scholar
Isaksson, O., Larsson, T.C., Rönnbäck, AÖ. (2009). “Development of product-service systems: challenges and opportunities for the manufacturing firm”. Journal of Engineering Design, 20(4), 329–348.10.1080/09544820903152663CrossRefGoogle Scholar
Isaksson, O., Bertoni, M., Hallstedt, S., Lavesson, N., (2015) “Model Based Decision Support for Value and Sustainability in Product Development”. DS 80-1 Proceedings of the 20th International Conference on Engineering Design (ICED 15) Vol 1: Design for Life, Milan, Italy, 27-30.07.15. 10.21278/idc.2018.0437Google Scholar
Lei, Zhang. (2019). “Exploring the business model of SAIC C2B”, Journal of Business News, Vol.4, No.9, pp.7–10Google Scholar
Lightfoot, H., Baines, T., Smart, P., 2013, The Servitization of Manufacturing: A Systematic Literature Review of Interdependent Trends, International Journal of Operations & Production Management, 33/11/12: 1408–1434.CrossRefGoogle Scholar
Löfstrand, M., Andrews, J., Karlberg, M., Karlsson, L., 2011, Functional Product System Availability: Simulation-driven Design and Operation Through Cou- pled Multi-Objective Optimisation, International Journal of Product Devel- opment, 13/2: 119–131.CrossRefGoogle Scholar
Mathieu, V., 2001, Service Strategies Within the Manufacturing Sector: Benefits, Costs and Partnership, International Journal of Service Industry Management, 12/5: 451–475.CrossRefGoogle Scholar
Meier, H., Roy, R., Seliger, G., 2010, Industrial Product–Service Systems—IPS2, CIRP Annals-Manufacturing Technology, 59/2: 607–627.CrossRefGoogle Scholar
Mont, O. K. (2002). Clarifying the concept of product–service system. Journal of cleaner production, 10(3), 237–245.CrossRefGoogle Scholar
Mourtzis, D., Fotia, S., Boli, N. et al. . Product-service system (PSS) complexity metrics within mass customization and Industry 4.0 environment. Int J Adv Manuf Technol 97, 91–103 (2018). 10.1007/s00170-018-1903-3CrossRefGoogle Scholar
Pine, J (1993) Mass customization: the new frontier in business competition. Harvard Business PressGoogle Scholar
Ravald, A., Grönroos, C., 1996, The Value Concept and Relationship Marketing, European Journal of Marketing, 30/2: 19–30.CrossRefGoogle Scholar
Robson, C., 2002. Real world research (Second Edition). Oxford: Blackwell Publishing,Google Scholar
Roy, R., 2000, Sustainable Product–Service Systems, Futures, 32/3: 289–299.CrossRefGoogle Scholar
Tukker, A. (2004). Eight types of product–service system: eight ways to sustainability? Experiences from SusProNet. Business strategy and the environment, 13(4), 246–260.CrossRefGoogle Scholar
Tukker, A. 2015. Product services for a resource-efficient and circular economy—A review. Journal of Cleaner Production 97: 76–91.CrossRefGoogle Scholar
Tukker, A. 2015. Product services for a resource-efficient and circular economy—A review. Journal of Cleaner Production 97: 76–91.CrossRefGoogle Scholar
Vandermerwe, S., Rada, J., 1989, Servitization of Business: Adding Value by Adding Services, European Management Journal, 6/4: 314–324.Google Scholar
Vargo, S.L., Lusch, R.F., 2008, Service-dominant logic: continuing the evolu- tion, Journal of the Academy of marketing Science, 36/1: 1–10.CrossRefGoogle Scholar
Yin, R. K., 2013. Case study research: Design and methods. Thousand Oaks, CA: Sage publications.Google Scholar