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Leading the world: Public sector reform and e-government in Korea

Published online by Cambridge University Press:  01 January 2023

Michael O’Donnell  and
Mark Turner
Michael O’Donnell*
Affiliation:
The University of New South Wales, Canberra, Australia
Mark Turner
Affiliation:
University of Canberra, Australia
*
Michael O’Donnell, School of Business, The University of New South Wales, Canberra, Northcott Drive, Canberra, ACT 2600, Australia. Email: M.O’Donnell@adfa.edu.au
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Abstract

An integral component of public management reform in Korea has been e-government, a field in which Korea has been a pioneer and in which it is the world leader. This article examines the Korean model of public management reform in the context of the developmental state and democratisation to describe and explain the emergence and expansion of e-government practices. The growth of e-government is tracked and the crucial role of the Ministry of Public Administration and Security delineated. Also covered are Government for Citizens initiatives, the provision of particular services, the mushrooming use of smart phones and emerging patterns of citizen participation, especially as related to local-level governance. The article demonstrates how much can be achieved in e-government and provides a model from which other countries can choose appropriate practices.

Keywords

D73E-governmentKoreapublic management reformpublic service provision
Type
Symposium Articles
Information
The Economic and Labour Relations Review , Volume 24 , Issue 4: Symposium - The East Asian Developmental State , December 2013 , pp. 533 - 548
Copyright
Copyright © The Author(s) 2013

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