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Who's calling
please?
A.
Do you make many calls in English? Do you always know what to say?
B.
Put the dialog below in the right order. Type the number.
Check
answers | Hint
| Now
listen and check
how you did. You will need RealPlayer to play the file. Use
the link on the right to download it. |
 |
Click here
to see the conversation in the correct order.
C.
Listen to each part of the dialog and then repeat it.
D.
Practise the dialog in groups of 3.
E.
Group work
Now practise the dialog from the skeleton below.
| Receptionist
: |
Fuji
Motors, good _______________ . |
| Caller:
|
Good
afternoon, _______________ Mr Lee, please |
| Receptionist
: |
Certainly.
Who's _______________ ? |
| Caller:
|
Alicia
Mendez, _______________ Autocon, Colombia. |
| Receptionist
: |
_______________
to the Sales department. Hold the line, please. |
| Mr
Lee's secretary: |
Sales
Department. _______________ help you? |
| Caller:
|
Yes,
_______________ Mr Lee, please? |
| Mr
Lee's secretary: |
I'm
afraid he's _______________ . Would you like to hold?
|
| Caller:
|
No,
_______________ , thanks. |
| Mr
Lee's secretary: |
_______________
a message? |
| Caller:
|
Yes,
_______________ to call me back? My number is 057 27 833515.
|
| Mr
Lee's secretary: |
057
27 833515. And it's Alicia Mendez. OK, I'll _______________
message right away. |
| Caller:
|
Please,
it's quite _______________ Thank you. |
| Mr
Lee's secretary: |
Thank
you for _______________ . Goodbye. |
| Caller:
|
Goodbye.
|
F.
Mr Lee received another telephone message that day. Look at the
message and invent the conversation that happened between the caller
and Mr Lee's secretary.
| Fuji
Motors |
|
Telephone message: |
Date:
Mon. 22 June |
| To:
Mr Lee |
Time:
9.30am |
| From:
Simon Perez |
Phone:
011-63-2-848-9925 |
| Company:
Coco Imports, Manila |
|
Message:
Call him. Urgent. |
Now listen
to the dialogue and compare it with yours.
Click here
to see the tapescript.
Teacher's
notes
This
series of tasks graduates from reading and ordering a dialog, to
practising from a skeleton dialog and eventually to a roleplay.
The listening component enables students to focus on pronunciation.
Students
listen to the dialog to check their answers. Play this 2 or 3 times
if required.
C.
In this exercise, students just focus on pronunciation, repeating
each part of the dialog recorded separately. Students may like to
do this a few times until they are confident. Better students should
be encouraged not to look at the written text, but just to repeat
what they hear.
D.
The teacher can monitor the pronunciation. Encourage students to
swap roles and read again.
E.
Now students are beginning to produce what they have learnt.
Tell them not to look back at the complete dialog - encourage help
from other members of the group.
F.
If the group is still unsure of the dialog, the teacher could
write a few prompts on the board, but generally speaking, try to
interfere as little as possible.
Key
B
|
Receptionist:
Good afternoon, Fuji Motors.
Caller:
Good afternoon. May I speak to Mr Lee, please?
Receptionist:
May I ask who's calling?
Caller:
Alicia Mendez, from Autocon, Colombia.
Receptionist:
I'll put you through to the Sales department. One moment,
please.
Mr
Lee's secretary: Sales department. Can I help you?
Caller:
Yes, can I speak to Mr Lee, please?
Mr
Lee's secretary: He's on another line right now. Would
you like to hold?
Caller:
No, thanks. That's all right.
Mr
Lee's secretary: Can I take a message?
Caller: Yes, could you please ask him to call me back?
My number is 011-57-1-783-3515.
Mr
Lee's secretary: 011-57-1-783-3515 ... And it's Alicia
Mendez. OK, I'll give him your message right away.
Caller:
Thanks. It's really urgent. Thank you.
Mr
Lee's secretary: Thank you for calling. Goodbye. Caller:
Goodbye.
|
F
|
Receptionist
: Good morning, Fuji Motors.
Caller: Good
morning. May I speak to Mr Lee, please?
Receptionist
: May I ask who's calling?
Caller: Simon
Perez, from Coco Imports, Manila.
Receptionist
: I'll put you through to the Sales department.
One moment, please.
Mr
Lee's secretary: Sales Department. Can I help you?
Caller: Yes,
can I speak to Mr Lee, please?
Mr
Lee's secretary: He's on another line right now. Would
you like to hold?
Caller: No,
thanks. That's all right.
Mr
Lee’s secretary: Can I take a message?
Caller: Yes,
could you please ask him to call me back? My number is 011-63-2-848-9925.
Mr
Lee's secretary: 011-63-2-848-9925. And it's Simon
Perez. OK, I'll give him your message right away.
Caller: Thanks,
it's really urgent.
Mr
Lee's secretary: Thank you for calling. Goodbye.
Caller: Goodbye.
|
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|
Overview