Delivery

What are the delivery methods, transit times and charges?

For delivery within the UK:

Delivery is handled by DPD, or Royal Mail. They all aim to deliver within 7 working days following despatch.

Delivery charge per order is £3.50.

For delivery outside of the UK:

Delivery is handled by Pitney Bowes via Surface (Standard) or Air (Priority).

Priority Delivery times are:

Europe - aim to deliver within 7 working days following despatch.
Outside of Europe - aim to deliver within 14 working days following despatch.

Standard Delivery times are:

West Europe - aim to deliver within 14 working days following despatch.

Rest of Europe - aim to deliver within 21 working days following despatch.
Outside of Europe - aim to deliver within 28 working days following despatch.

Delivery by Priority is charged at £3.50 per order plus £3.50 per item.

Delivery by Standard is charged at £3.50 per order.

I have not received my order in the delivery time stated - how can I check the order status?

Please contact Customer Services and provide us with the details of your order and your order number.

How can I report a problem with a delivery I have received?

Please contact Customer Services and provide us with the details of your order, your order number and details of the problem.