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Organizational Trust
A Cultural Perspective

$54.99

textbook

Part of Cambridge Companions to Management

Graham Dietz, Nicole Gillespie, Georgia Chao, Donald L. Ferrin, Reinhard Bachmann, Alex Wright, Ina Ehnert, Stephanos Avakian, Timothy Clark, Joanne Roberts, Mark R. Dibben, Jacob M. Rose, Roderick M. Kramer, Guido Möllering, Florian Stache, Hèla Yousfi, Fergus Lyon, Gina Porter, L. Ripley Smith, Ulrike Schwegler, S. Arzu Wasti, Hwee Hoon Tan, Veronica Hope-Hailey, Elaine Farndale, Clare Kelliher, Jane Kassis Henderson, Isabelle Mari, Mark N. K. Saunders, Denise Skinner, Roy J. Lewicki
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  • Date Published: July 2010
  • availability: In stock
  • format: Paperback
  • isbn: 9780521737791

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  • The globalized nature of modern organizations presents new and intimidating challenges for effective relationship building. Organizations and their employees are increasingly being asked to manage unfamiliar relationships with unfamiliar parties. These relationships not only involve working across different national cultures, but also dealing with different organizational cultures, different professional cultures and even different internal constituencies. Managing such differences demands trust. This book brings together research findings on organizational trust-building across cultures. Established trust scholars from around the world consider the development and maintenance of trust between, for example, management consultants and their clients, senior international managers from different nationalities, different internal organizational groupings during times of change, international joint ventures, and service suppliers and the local communities they serve. These studies, set in a wide variety of national settings, are an important resource for academics, students and practitioners who wish to know more about the nature of cross-cultural trust-building in organizations.

    • Incorporates the full range of different methodological approaches allowing readers to appreciate the utility and richness of qualitative methods
    • Presents a truly international perspective with studies of trust building in different national settings, including the United States, Britain, Germany, France, China, Ghana, Lebanon, Nigeria, and Turkey
    • Includes contributions from the leading trust scholars in North America, Europe and elsewhere in the world
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    Reviews & endorsements

    “The volume succeeds far more than most culture books because trust is such rich terrain for exploring cross-, inter- and multicultural dynamics…The book succeeds in analyzing cross-cultural differences and breaks new ground in identifying pitfalls and pathways in intercultural trust.”
    – Michael W. Morris, Columbia University – Graduate School of Business, Administrative Science Quarterly

    Organizational Trust pursues the resolution of a contemporary conundrum, the cross-cultural differences in the bases of trust among the diverse workforces of our global economy. This cutting-edge compendium is rich in up-to-date research and theory regarding the working of trust around the world. Highly recommended.”
    Denise M. Rousseau, H.J. Heinz II University Professor, Carnegie Mellon University

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    Product details

    • Date Published: July 2010
    • format: Paperback
    • isbn: 9780521737791
    • length: 456 pages
    • dimensions: 228 x 152 x 22 mm
    • weight: 0.73kg
    • contains: 10 b/w illus. 17 tables
    • availability: In stock
  • Table of Contents

    List of figures
    List of tables
    Editors
    Contributors
    Editors' acknowledgements
    Part I. The Conceptual Challenge of Researching Trust Across Different 'Cultural Spheres':
    1. Introduction: unraveling the complexities of trust and culture Graham Dietz, Nicole Gillespie and Georgia Chao
    2. Trust differences across national-societal cultures: much to do or much ado about nothing? Donald L. Ferrin and Nicole Gillespie
    3. Towards a context-sensitive approach to researching trust in inter-organizational relationships Reinhard Bachmann
    4. Making sense of trust across cultural contexts Alex Wright and Ina Ehnert
    Part II. Trust Across Different 'Cultural Spheres': Inter-Organizational Studies:
    5. Examining the relationship between trust and culture in the consultant-client relationship Stephanos Avakian, Timothy Clark and Joanne Roberts
    6. Checking, not trusting: trust, distrust and cultural experience in the auditing profession Mark R. Dibben and Jacob M. Rose
    7. Trust barriers in cross-cultural negotiations: a social psychological analysis Roderick M. Kramer
    8. Trust development in German–Ukrainian business relationships: dealing with cultural differences in an uncertain institutional context Guido Möllering and Florian Stache
    9. Culture and trust in contractual relationships: a French-Lebanese cooperation Hèla Yousfi
    10. Evolving institutions of trust: personalized and institutional bases of trust in Nigerian and Ghanaian food trading Fergus Lyon and Gina Porter
    Part III. Trust Across Different 'Cultural Spheres': Intra-Organizational Studies:
    11. The role of trust in international cooperation in crisis areas: a comparison of German and US-American NGO partnership strategies L. Ripley Smith and Ulrike Schwegler
    12. Antecedents of supervisor trust in collectivist cultures: evidence from Turkey and China S. Arzu Wasti and Hwee Hoon Tan
    13. Trust in turbulent times: organizational change and the consequences for intra-organizational trust Veronica Hope-Hailey, Elaine Farndale and Clare Kelliher
    14. The implications of language boundaries on the development of trust in international management teams Jane Kassis Henderson
    15. The dynamics of trust across cultures in family firms Isabelle Mari
    Part IV. Conclusions and Ways Forward:
    16. Conclusions and ways forward Mark N. K. Saunders, Denise Skinner and Roy J. Lewicki
    Index.

  • Editors

    Mark N. K. Saunders, University of Surrey
    Mark N. K. Saunders is Professor in Business Research Methods in the School of Management, University of Surrey.

    Denise Skinner, Coventry University
    Denise Skinner is Associate Dean (Applied Research) and Professor of Human Resource Management in the Faculty of Business, Environment and Society, Coventry University.

    Graham Dietz, University of Durham
    Graham Dietz is Lecturer in Human Resource Management at Durham Business School, Durham University.

    Nicole Gillespie, University of Queensland
    Nicole Gillespie is Associate Professor of Organisational Behaviour at Warwick Business School, University of Warwick.

    Roy J. Lewicki, Ohio State University
    Roy J. Lewicki is Irving Abramowitz Memorial Professor of Business Ethics and Professor of Management and Human Resources at the Max M. Fisher College of Business, The Ohio State University.

    Contributors

    Graham Dietz, Nicole Gillespie, Georgia Chao, Donald L. Ferrin, Reinhard Bachmann, Alex Wright, Ina Ehnert, Stephanos Avakian, Timothy Clark, Joanne Roberts, Mark R. Dibben, Jacob M. Rose, Roderick M. Kramer, Guido Möllering, Florian Stache, Hèla Yousfi, Fergus Lyon, Gina Porter, L. Ripley Smith, Ulrike Schwegler, S. Arzu Wasti, Hwee Hoon Tan, Veronica Hope-Hailey, Elaine Farndale, Clare Kelliher, Jane Kassis Henderson, Isabelle Mari, Mark N. K. Saunders, Denise Skinner, Roy J. Lewicki

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