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Good Practice

Good Practice

Good Practice focuses on the language and communication skills that doctors need to make consultations more effective, through a focus on five elements of good communication: verbal communication, active listening, voice management, non-verbal communication and cultural awareness. The course teaches learners how to handle a range of situations sensitively, such as taking a patient history, breaking bad news, examining a patient and describing treatment options, as well as preparing doctors for dealing with different types of patients, from children to the elderly.With reference to numerous medical communication experts, and through exposure to authentic clinical scenarios, the course demonstrates the impact of good communication on the doctor-patient relationship and enables students to become confident and effective practitioners in English. Good Practice won The BESIG David Riley Award for Innovation in Business English in 2008 and was also shortlisted for the 2008 British Council Innovation Awards.

Key features

  • Includes a DVD showing authentic doctor-patient communication, which comes with supporting worksheets.
  • Teaches 'patient speak' - everyday language for understanding patients and explaining things to them.
  • Includes wordlists, vocabulary practice activities, photocopiable reading activities and DVD worksheets online at
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Product details


Marie McCullagh, Ros Wright


Upper-intermediate – Advanced

English Type

British English

Average user rating

(2 user reviews)

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User reviews

 6 February 2015

By user653895511466

really good, however the audios are recorded in british english and i work in Mexico

 29 September 2014

By user827304771347
This item is very interesting, Ive been teaching it to my students for about four years, It is really benefitial very much.

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