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CD-ROM/DVD-ROM Installation Issues. We are aware of the issue impacting the installation of a number of CD-ROM and DVD-ROM products and are working quickly to correct. For the latest status update, please visit our Support page.

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CD-ROM and DVD-ROM Support

CD-ROM and DVD-ROM Installation Error

13 December 2017

Issue

We have discovered an error during installation of some Cambridge University Press CD-ROM and DVD-ROM products. The error that occurs is as shown below.

Application_installation_error.png

"Sorry, an error has occurred. The application could not be installed becasue the installer file is damaged. Try obtaining a new installer file from the application author"

We are currently building downloadable solutions for each product and rolling these out as they become available. We sincerely apologise for the inconvenience this is causing.

Our customers are very important to us, and we are working to resolve this issue as quickly as possible. If you have any further questions or concerns, please contact ptsupport@cambridge.org.

 

Available solutions

The following product(s) now have installation fixes. Please click your product below to access files and instructions.

     face2face Second Edition

     face2face for Spanish Speakers Second Edition

     Complete First Second Edition
     Complete IELTS

     Complete First for Schools
     Complete Key for Schools

     Complete Key for Schools for Spanish Speakers

     Compact Advanced
     Compact First Second Edition
     Compact First for Schools Second Edition
     Compact Key for Schools

     Interchange Fourth Edition

     Objective Advanced Fourth Edition
     Objective First Fourth Edition
     Objective Key Second Edition

     Objective First for Spanish Speakers Fourth Edition 


Forthcoming solutions

We will confirm release dates very soon for the following products:

     Compact Preliminary for Schools

     Complete Advanced

     More! 2nd Edition Presentation Plus

Next update on 18 December 2017.

 

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