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CD-ROM and DVD-ROM Support

If you are experiencing a problem with your software, please click on the relevant error message from the options below, for instructions.

Adobe Air installation error message

"Installer User Interface Mode Not Supported" error message

"No content" error message


Adobe Air installation error message

Adobe Air software update.

Application_installation_error.png

"Sorry, an error has occurred. The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author"

If you encounter this error message, please follow the relevant instructions (for Windows PC or Mac) in the documents below. Click to download the guide applicable to your system settings.

> Click here to download for Windows PC

> Click here to download for Mac

As part of this process you must download an installer file to your desktop. Please download the relevant software update, using the two lists below.

If you encounter issues downloading the patch for your product please try using an alternate browser, such as Chrome or Internet Explorer, or contact our support team at ptsupport@cambridge.org for further assistance.

Classware solutions

For all classware products, please download the software update below. If you are unsure if your product is a classware item, please refer to the disc label. 

> Click here to download the classware software update

All classware products that require software updates are listed below:

     American English in Mind
     American More!
     Basic Grammar in Use Third Edition
     Business Advantage
     Compact Preliminary for Schools
     Complete PET
     English Grammar in Use Third Edition
     English in Mind Polish Exam Edition
     English in Mind Second edition Italian Edition
     English Unlimited
     English Vocabulary in Use: Elementary Second Edition
     Essential Grammar in Use Third Edition
     Essential Grammar in Use Third Edition Spanish Edition
     face2face
     face2face for Spanish Speakers
     face2face Second Edition
     Four Corners
     Grammar in Use Intermediate Third Edition
     Interactive
     Into English Italian Edition
     Kid's Box
     Kid's Box for Spanish Speakers
     More!
     Objective PET Second Edition
     Passages Second Edition
     Primary Kid's Box Polish Edition
     Super Minds
     Super Minds American English
     Your Space 

 

Installing classware on Mac OSX 10.13

If you are unable to install the software on Mac OSX 10.13 or later, please follow the relevant instructions in the document below.

> Click here to download the guide

 


"Installer User Interface Mode Not Supported" error message

"Installer User Interface Mode Not Supported - The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The vaild UI modes identifiers are GUI, Console, and Silent."

If you encounter this error message, please follow the instructions below:

  1. Right click the installer file
  2. Select Properties
  3. Click on the compatibility Tab
  4. Select the "Run this Program in Compatibility Mode for" tick box
  5. Choose Windows 7 (or an earlier operating system) from the drop down list
  6. Select "apply"
  7. Double-click your installer file

 


"No content" error message

"No content"

If you encounter this error message, please follow the instructions below:

  • When you receive the "no content" error message, select Browse
  • Use the Browse tool to navigate to the location in which you installed the content originally. By default this is: Programs x86 > Cambridge > Cambridge Content

 

If you have any further questions or concerns, please contact ptsupport@cambridge.org.

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