My Account
How do I create a new account?
Select 'Log In' and you will be asked to create a new account, by entering your name, email address and password.
How can I be reminded of my password?
On the 'Log In' page there is a link 'Send me my password'. Please enter your email address and your password will be emailed to you.
How do I change my password?
Within 'My Account' please select 'Update personal details' and enter a new password. Select 'Save changes'.
Can I store more than one billing address?
Yes during checkout, you can create and store a billing address. Within 'My Account' you can also view and create billing addresses.
How do I delete or amend a stored billing address?
Within 'My Account' you can view, edit and delete a stored billing address.
Can I store more than one delivery address?
Yes during' checkout', you can create and store a delivery address. Within 'My Account' you can also view and create delivery addresses.
How do I delete or amend a stored delivery address?
Within 'My Account' you can view, edit and delete a stored delivery address.
How do I store a credit or debit card for future use?
During' checkout', you can add credit card or debit card details to be stored. Within 'My Account' you can store credit and debit card details.
How do I edit or delete a stored credit or debit card?
Within 'My Account' you can edit and delete a stored credit or debit card details. Please see our Security Information for information regarding our credit and debit card security guarantee.
In view and print orders, what are 'All orders'?
'All orders' lists all of your orders which have been placed online. The list is divided into 'Open orders' and 'Fulfilled Orders'.
In view and print orders, what are 'Open Orders'?
'Open Orders' are all orders which have been placed online and contain a title which has not been supplied. The reason the title has not been supplied will either be because the title has not yet published, or is temporarily unavailable. The date of when the title will become available is displayed.
In view and print orders, what are 'Fulfilled Orders'?
'Fulfilled Orders' are all orders which have been placed online and contain title(s) which have been supplied. The date of when the order was placed and the estimated date of delivery is displayed.