Call Center English Skills
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CONTACT US develops high-end professional English language communication skills for the BPO industry.
This manual contains a comprehensive introduction to the course, outlining the teaching approach and describing the unit structure in detail. It includes model answers to the activities and keys to exercises as well as photocopiable materials.
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A communication skills course for academics who need to work and socialise in EnglishAuthor: British CouncilEnglish Type: British EnglishCEF Level: B1+ - B2Publication date: April 2015
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