Skip to content
Register Sign in
Add to wishlist Find a rep Free samples

Request a sample unit

Please select a type of sample


Kid's Box


If you are experiencing a problem with your software, please click on the relevant error message from the options below, for instructions.

Adobe Air installation error message

"Sorry, an error has occurred. The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author"

If you encounter this error message, please follow the relevant instructions (for Windows PC or Mac) in the documents below. Click to download the guide applicable to your system settings.

> Click here to download for Windows PC

> Click here to download for Mac

As part of this process you must download an installer file to your desktop. Please download this software update.

Installing classware on Mac OSX 10.13

If you are unable to install the software on Mac OSX 10.13 or later, please follow the relevant instructions in the document below.

> Click here to download the guide

"Installer User Interface Mode Not Supported" error message

"Installer User Interface Mode Not Supported - The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The vaild UI modes identifiers are GUI, Console, and Silent."

If you encounter this error message, please follow the instructions below:

  1. Right click the installer file
  2. Select Properties
  3. Click on the compatibility Tab
  4. Select the "Run this Program in Compatibility Mode for" tick box
  5. Choose Windows 7 (or an earlier operating system) from the drop down list
  6. Select "apply"
  7. Double-click your installer file

"No content" error message

"No content"

If you encounter this error message, please follow the instructions below:

  • When you receive the "no content" error message, select Browse
  • Use the Browse tool to navigate to the location in which you installed the content originally. By default this is: Programs x86 > Cambridge > Cambridge Content


This site uses cookies to improve your experience. Read more Close

Thank you for your feedback which will help us improve our service.

If you requested a response, we will make sure to get back to you shortly.

Please fill in the required fields in your feedback submission.