Essential Telephoning in English
Essential Telephoning in English is a short skills course for adult learners of Business and general English. Its 11 core units cover a wide range of communication skills such as beginning and ending a call, taking messages, dealing with problems, making appointments and communicating information.
The course enables learners to check their progress with three consolidation units as well as an end-of-course review unit. It has been designed primarily for use in class but is also suitable for self-study.
Also in this subject
Business Advantage Upper-intermediate
Student's Book with DVD
An innovative, new multi-level course for the university and in-company sector.Authors: Michael Handford, Martin Lisboa, Almut Koester, Angela PittEnglish Type: International EnglishCEF Level: B2Publication date: January 2012
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