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Service Business Development


  • 61 b/w illus. 41 tables
  • Page extent: 316 pages
  • Size: 228 x 152 mm
  • Weight: 0.63 kg

Library of Congress

  • Dewey number: 658.4/012
  • Dewey version: 23
  • LC Classification: HD9720.5 .F567 2012
  • LC Subject headings:
    • Manufacturing industries--Management
    • Service industries
    • Customer services
    • BUSINESS & ECONOMICS / Strategic Planning.--bisacsh

Library of Congress Record

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 (ISBN-13: 9781107022454)

Available, despatch within 3-4 weeks

US $113.00
Singapore price US $120.91 (inclusive of GST)

How can manufacturers of capital goods succeed in service business development? What are the potential network approaches for manufacturing companies planning on extending their service business? Over the last decade, the business environment of capital goods manufacturers has changed dramatically. Few capital goods manufacturers are able to outrun the competition with pure product-related technologies and innovation alone. For this reason they have added services to products as a way of responding to eroding margins and the loss of strategic differentiation through product innovation and technological superiority. Based on over twelve years of research, this book provides academics and business professionals with a thorough overview of the strategies available for value creation through service business development. It features case studies and covers a wide range of topics, including emerging issues such as service business in small and medium-sized companies, business innovation through services and the impact of rapidly growing Asian markets.

• Provides a thorough overview on strategies for service business development in manufacturing industries • Introduces and explains the latest research on service management, covering topics such as small and medium-sized companies, emerging Asian markets and business innovation through services • Numerous company case studies provide business managers with best practice examples of various aspects of service business development


List of figures; List of tables; List of exhibits; List of abbreviations; Acknowledgements; Research activities; Publication acknowledgements; 1. Introduction; 2. Basic concepts of service business development; 3. Dynamic capabilities for service business development; 4. A case study: using the exploitation approach to develop a service business; 5. A case study: using the exploration approach to develop a service business; 6. Developing service business via the exploitation approach; 7. Configurations of service strategies and operational capabilities supporting the exploitation approach; 8. Network perspective; 9. International aspects of service business development; 10. Service business development for small and medium suppliers; 11. Service business development in small and medium OEMs; 12. Summary; Bibliography; Index.


'This book presents a parsimonious integration of the vast research done on service business development over the last two decades. The authors provide solid advice for service development not only based on the existing research, but also based on years of detailed empirical work. The resulting framework covers from internal capabilities, to the industry partners that different business models require to succeed, and addresses the concerns and challenges of SMEs as well as international networks of service providers.' Rogelio Oliva, Texas A&M University

'A unique thought provoking insight on how to develop the service business. It is a must-read!' Bo Edvardsson, Karlstad University, Sweden

'Based on sound empirical research, this timely and high quality book documents the why, what and how of service business development for companies in the increasingly commoditized capital goods industry.' Stephen W. Brown, Arizona State University

'This book brings together over a decade's worth of work on how manufacturing firms can create value through services. Packed with detailed insights ranging from the strategic to the operational, this book will be an invaluable reference source for researchers and managers alike.' Andy Neely, Cranfield School of Management and Cambridge Service Alliance

'… an interesting reference … Students can find a complete overview of the topic that provide[s] them with a basic set of concepts, whilst managers can use it as a tool to compare their current situation against the proposed solutions … Worth[y] of notice are the several examples taken from real cases that add value to the chapters' content by describing best practices. In this way, readers less used to theoretical reasoning can better grasp the topic being investigated [with] immediate evidence of how concepts take shape in reality. The reading is also supported by a lot of tables summarising the provided guidelines explained in detail in the text … enjoyable …' Donatella Corti, Production Planning and Control

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