Contact Us!
Contact Us!
Coursebook with Audio CD
Call Center English Skills
Authors
English Type
American English
Availability
In stock
Click to buy or for distribution questions via KlettKlett
Product description
CONTACT US develops high-end professional English language communication skills for the BPO industry.
The Coursebook contains 10 units with a total of 100 hours of motivating and highly relevant training material. The units are based on real calls taken from a cross-section of industries. The units need not be completed in sequence nor in full; the course is designed to allow trainers and students to use materials flexibly from the book according to their needs.
Key features
- CONTACT US contains 10 units with about a total of 100 hours of motivating and highly relevant training material. Units have been designed in a way that allows trainers to dip in and out of the book according to the needs of the learners.
- CONTACT US! has been carefully developed to meet the needs of near hires in the BPO industry. It aims to develop high-end professional English language communication skills when talking with customers in the USA.
From the World of Better Learning
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