Essential Telephoning in English is a short course in telephoning skills for pre-intermediate to intermediate learners of Business English.
Essential Telephoning in English is a short skills course for adult learners of Business and general English. Its 11 core units cover a wide range of communication skills such as beginning and ending a call, taking messages, dealing with problems, making appointments and communicating information.
The course enables learners to check their progress with three consolidation units as well as an end-of-course review unit. It has been designed primarily for use in class but is also suitable for self-study.
To help you deliver your blended and online courses, this resource is now available on English360, our web-based platform.