CCA FAQ
Here are some commonly asked questions that we have answered for you. If you want to know anything more, please write to us digitalsupport@cambridge.org.
FAQ
Yes, you can go through a topic as many times as you like. Select the ‘Restart Session’ option from the ⋮ icon on top of the chat screen.
Once you have completed a topic, you will see your score next to the topic name on the topic list screen.
The score that is generated after you complete a topic/practice test for the first time will continue to be reflected, no matter how many times you restart the topic.
Please check your network connection. We would recommend using the app on a 4G data connection or wi-fi broadband. If the problem persists, please write in to us at digitalsupport@cambridge.org.
Starting a topic requires you to have an active internet connection. Please check your network connection. We would recommend using a 4G data connection or wi-fi broadband. If the problem persists, please write in to us at digitalsupport@cambridge.org.
You can always leave a session and come back to it later. It will start from where you left off.
Please write into us at digitalsupport@cambridge.org with your question or detailed description of the issue you may be facing. We will be happy to assist you with your question/concern. Please remember to mention the ‘Cambridge Communication App’ in the subject line of your email.
UPGRADE TO PREMIUM
 Once you upgrade to premium, you will get access to all the courses and topics available on the app.
Select the ‘Subscriptions’ option from the app menu and tap ‘Upgrade to Premium’ button. Go through the payment process and make the payment using one of the payment methods.
Please select the 'Restore purchases' option in the ‘Settings’ menu and check if your courses get unlocked. If this does not work, please send us your transaction receipt or any proof of payment using the ‘Report Issue’ option on the settings screen or write into digitalsupport@cambridge.org.Our team will assist you in unlocking the courses.
We use Google Play's billing system to ensure that your transactions are protected. Please be assured that we do not store any of your card or bank details with us. If you have any further queries regarding payment options, please write into us at  digitalsupport@cambridge.org. We will be happy to assist you.
Google Play does not provide options for cash payment or bank transfer. You can use any one of the following payment methods.
-Â Â Â Â Â Â Credit or Debit Card
-Â Â Â Â Â Â Online Banking/Net banking
-Â Â Â Â Â Â Google Pay
-Â Â Â Â Â Â Google Play balance and Google Play gift cards
Your purchase history data is stored in the ‘Subscriptions’ section in the app menu.
