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Managing Services

Managing Services

$63.99 (P)

Alan Nankervis, Werner Soontiens, Cecil Pearson, John Milton-Smith, Tadayuki Miyamoto, Ruth Taylor, Subramaniam Ananthram, Samir Chatterjee, Richard Grainger
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  • Date Published: October 2005
  • availability: Available
  • format: Paperback
  • isbn: 9780521606516

$ 63.99 (P)

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About the Authors
  • Global services have supplanted agriculture, manufacturing and resources, as the primary source of international competitive advantage in many countries, providing wealth, employment, and almost unlimited future opportunities for growth, whether in traditional or more innovative forms. This book explores the strategic management of services through an Integrated Services Management Model which links operational, marketing, financial and human resource management functions, within a broad and diverse collection of international, regional, and local service contexts. It contains numerous case examples, student projects and exercises, with a particular focus on the Asia Pacific and Australasian regions.

    • Focus on services management
    • Provides an integrated strategic management perspective which combines marketing,operations, HRM and financial management disciplines within a cross-functional paradigm
    • Numerous examples and case studies from a broad range of industries and organisations across the Asia Pacific rim region
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    Reviews & endorsements

    '… very timely for students, researchers, academics, managers and policy-makers alike … contains a myriad of valuable resources and information.' Development Policy Review

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    Product details

    • Date Published: October 2005
    • format: Paperback
    • isbn: 9780521606516
    • length: 378 pages
    • dimensions: 254 x 178 x 20 mm
    • weight: 0.66kg
    • contains: 34 tables
    • availability: Available
  • Table of Contents

    1. Services and their management Alan Nankervis
    2. The services environment Werner Soontiens
    3. Stakeholders and their influences in services Cecil Pearson
    4. Managing strategy in services John Milton-Smith
    5. Marketing management in services Tadayuki Miyamoto
    6. Operations management in services Ruth Taylor
    7. Financial management in services Subramaniam Ananthram
    8. Human resource management in services Alan Nankervis
    9. From managing 'service' to integrated services management Samir Chatterjee and Richard Grainger.

  • Authors

    Alan Nankervis, Curtin University of Technology, Perth

    Yuki Miyamoto, Curtin University of Technology, Perth

    Ruth Taylor, Curtin University of Technology, Perth

    John Milton-Smith, Curtin University of Technology, Perth


    Alan Nankervis, Werner Soontiens, Cecil Pearson, John Milton-Smith, Tadayuki Miyamoto, Ruth Taylor, Subramaniam Ananthram, Samir Chatterjee, Richard Grainger

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