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Workplace Studies

Workplace Studies
Recovering Work Practice and Informing System Design

$44.99 (C)

Paul Luff, Jon Hindmarsh, Christian Heath, Lucy Suchman, Graham Button, Wes Sharrock, Jacques Theureau, Genevieve Fillippi, Jack Whalen, Eric Vinkhuyzen, Kjeld Schmidt, Yrjo Engestrom, Richard H. R. Harper, John Hughes, Jon O'Brien, Tom Rodden, Mark Rouncefield, Bob Anderson, Liam J. Bannon, Marina Jirotka, Lincoln Wallen, Thomas Erikson
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  • Date Published: August 2000
  • availability: Available
  • format: Paperback
  • isbn: 9780521598217

$ 44.99 (C)
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About the Authors
  • This important new book brings together key researchers in Europe and the United States to discuss critical issues in the study of the workplace and to outline recent developments in the field. The collection is divided into two parts. Part I contains a number of detailed case studies that not only provide an insight into the issues central to workplace studies but also some of the problems involved in carrying out such research. Part II focuses on the interrelationship between workplace studies and the design of new technologies.

    • Distinguished list of European and US contributors - all leading figures in their field
    • Most recent research including detailed case studies from a variety of workplace environments
    • Combines theory and practice and points the way to application and development of new technologies
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    Reviews & endorsements

    'I enjoyed the book and recommend it for those interested in workplace studies and the role of workplace studies in the design of technologies to support teams and collaborative work.' Computer Supported Cooperative Work

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    Product details

    • Date Published: August 2000
    • format: Paperback
    • isbn: 9780521598217
    • length: 300 pages
    • dimensions: 229 x 152 x 17 mm
    • weight: 0.44kg
    • contains: 10 b/w illus.
    • availability: Available
  • Table of Contents

    1. Introduction Paul Luff, Jon Hindmarsh and Christian Heath
    Part I. Exploring the Workplace:
    2. Making a case Lucy Suchman
    3. Design by problem solving Graham Button and Wes Sharrock
    4. Analysing cooperative work in an urban traffic control room for the design of a coordination support system Jacques Theureau and Genevieve Fillippi
    5. Expert systems in (inter)action: diagnosing document machine problems over the telephone Jack Whalen and Eric Vinkhuyzen
    6. The critical role of workplace studies in CSCW Kjeld Schmidt
    7. From individual action to collective activity and back Yrjo Engestrom
    Part II. The interface between research and design. 8. Analysing work practice and the potential role of new technology at the International Monetary Fund Richard H. R. Harper
    9. Ethnography, communication and support for design John Hughes, Jon O'Brien, Tom Rodden and Mark Rouncefield
    10. Where the rubber hits the road Bob Anderson
    11. Situating workplace studies within the human- computer interaction field Liam J. Bannon
    12. Analysing the workplace and user requirements Marina Jirotka and Lincoln Wallen
    13. Supporting interdisciplinary design Thomas Erikson.

  • Editors

    Paul Luff, King's College London

    Jon Hindmarsh, King's College London

    Christian Heath, King's College London

    Contributors

    Paul Luff, Jon Hindmarsh, Christian Heath, Lucy Suchman, Graham Button, Wes Sharrock, Jacques Theureau, Genevieve Fillippi, Jack Whalen, Eric Vinkhuyzen, Kjeld Schmidt, Yrjo Engestrom, Richard H. R. Harper, John Hughes, Jon O'Brien, Tom Rodden, Mark Rouncefield, Bob Anderson, Liam J. Bannon, Marina Jirotka, Lincoln Wallen, Thomas Erikson

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