Contact US!
Contact US!
Trainer's Manual
Call Center English Skills
Authors
English Type
American English
Availability
Temporarily unavailable - no date available
Product description
CONTACT US develops high-end professional English language communication skills for the BPO industry.
This manual contains a comprehensive introduction to the course, outlining the teaching approach and describing the unit structure in detail. It includes model answers to the activities and keys to exercises as well as photocopiable materials.
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Authors: Marie McCullagh, Ros WrightEnglish Type: British EnglishCEF Level: B2 - C1Publication date: March 2008
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