Skip to content
Register Sign in
Free samples

Request a sample unit

Please select a type of sample

Cancel
Contact US!

Details
Components
Resources
All titles
Contact US!

Contact US!
Trainer's Manual
Call Center English Skills

Authors

Jane Lockwood, Hayley McCarthy

English Type

American English

Availability

In stock

Paperback

Add to wishlist

Get technical help

Find a rep

Format

Paperback

Part of

Contact US!

ISBN

9780521178587

Date Published

March 2011

CEF Level

B2 - C1

Product description

CONTACT US develops high-end professional English language communication skills for the BPO industry.

This manual contains a comprehensive introduction to the course, outlining the teaching approach and describing the unit structure in detail. It includes model answers to the activities and keys to exercises as well as photocopiable materials.

From the World of Better Learning

We are currently experiencing some technical difficulties. We expect to be up and running again soon; we are sorry for any inconvenience caused.

Also in this subject

  • Welcome!
    View product

    Welcome!
    Student's Book
    English for the Travel and Tourism Industry

    Welcome! is an intermediate level course for people who need to use or who are preparing to use English in their day-to-day work in the tourism, hospitality and travel industries.

    Author: Leo Jones
    English Type: International English

Browse the catalogue

    About Us

    A unique approach to teaching, learning and assessing English, driven by world-class research

    Cambridge Assessment English

    Provides the world's leading range of qualifications in language assessment
    This site uses cookies to improve your experience. Read more Close

    Thank you for your feedback which will help us improve our service.

    If you requested a response, we will make sure to get back to you shortly.

    ×
    Please fill in the required fields in your feedback submission.
    ×