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Dear Customer,

To enable us to provide a better service to you both now and in the future, we are planning to upgrade our order management system. This upgrade will begin on May 14th and continue until mid-May. During this period you will be unable to order through our website. We recommend that you purchase through a local bookseller.

If you have any issues ordering please contact our customer service department: https://www.cambridge.org/au/cambridgeenglish/contact

We apologise for any inconvenience this has caused. However, this upgrade is necessary to provide a better level of service in the future.

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Authors

Arthur McKeown

Arthur works at the University of Ulster, where he teaches at the Business Institute on a range of programmes for private, public and not for profit client organisations.

He was a teacher, teacher trainer and manager in EFL (English as a Foreign Language) for 15 years. He worked in Sweden, Libya and Kuwait as well as in the UK and Ireland. He completed the RSA Dip TEFLA in 1977, with a Distinction in the Practical Tests, and an MBA (Henley, 1991) by distance learning.

He is co-author of Professional English in Use Management (2011, Cambridge University Press).

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