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Dear Customer,

To enable us to provide a better service to you both now and in the future, we are planning to upgrade our order management system. This upgrade will begin on May 14th and continue until mid-May. During this period you will be unable to order through our website. We recommend that you purchase through a local bookseller.

If you have any issues ordering please contact our customer service department: https://www.cambridge.org/au/cambridgeenglish/contact

We apologise for any inconvenience this has caused. However, this upgrade is necessary to provide a better level of service in the future.

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Authors

Hayley McCarthy

Hayley McCarthy

Degree in English from Cambridge University.

Hayley's research interests in intercultural communication in the call center industry have prompted several of her articles on this issue to be published in both local and international periodicals allied with the industry. Hayley has experience working as a consultant for call centers and BPOs across Asia as well as on several intercultural communication curriculum development projects.

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