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Dear Customer,

To enable us to provide a better service to you both now and in the future, we are planning to upgrade our order management system. This upgrade will begin on May 14th and continue until mid-May. During this period you will be unable to order through our website. We recommend that you purchase through a local bookseller.

If you have any issues ordering please contact our customer service department:

We apologise for any inconvenience this has caused. However, this upgrade is necessary to provide a better level of service in the future.

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Mark Lloyd

Mark Lloyd

Mark is a freelance materials writer and, since March 2010, Principal of Kaplan International College Bath, where he previously spent seven years as Director of Studies. Prior to returning to the UK he worked as a teacher, teacher trainer and academic manager in Madrid between 1993 and 2003, during which time he spent most summers teaching teenagers on UK residential summer courses. He has written and contributed to a number of course books and resource books for both teenagers and adults, and has presented talks and workshops at conferences, language schools and universities in the UK, Spain and Poland.

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