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Authors

Jane Lockwood

Jane Lockwood

PhD in workplace English curriculum development and evaluation processes from Hong Kong University.

Jane Lockwood is the head of the English Language Centre at the Hong Kong Institute of Education, having previously headed the Centre for Professional and Business English at the Hong Kong Polytechnic University. Since 2002, Jane has been applying academic principles to improve performance in BPO communication through consulting, training and assessment services throughout Asia.

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