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3 - The Managerial Problem with Primary Care

Coaching the Quarterback of a Team of Cats

Published online by Cambridge University Press:  26 September 2025

Mark V. Pauly
Affiliation:
Wharton School, University of Pennsylvania
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Summary

Primary care physicians are supposed to play a central role in care coordination. This chapter finds no strong evidence that they have been able to improve care, a possible reason for relative low incomes for this specialty and small numbers. Evidence does show a need for care coordination, but health system managerial strategies to make gains by use of financial incentives (pay for performance) or organizational changes (patient-centered medical homes) have so far not been demonstrated. Prospects for the use of other sources of coordination (advanced practice providers and hospitalists) are discussed and opportunities outlined. Bundled payment or capitation might help support coordinated services, and competition among health systems to offer different models may eventually lead to success.

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Applied Healthcare Economics
Unexpected Insights for Management and Policy
, pp. 28 - 47
Publisher: Cambridge University Press
Print publication year: 2025

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