81 - Support for Health Care Professionals
from Theme 2: - Health Care Professionals’ Wellbeing
Published online by Cambridge University Press: 05 June 2019
Summary
A summary is not available for this content so a preview has been provided. Please use the Get access link above for information on how to access this content.
- Type
- Chapter
- Information
- Cambridge Handbook of Psychology, Health and Medicine , pp. 366 - 370Publisher: Cambridge University PressPrint publication year: 2019
References
Balch, C. M. & Copeland, E. (2007). Stress and burnout among surgical oncologists: a call for personal wellness and a supportive workplace environment. Annals of Surgical Oncology, 14(11), 3029–3032. DOI: 10.1245/s10434-007–9588-0.Google Scholar
Barth, J. & Lannen, P. (2011). Efficacy of communication skills training courses in oncology: a systematic review and meta-analysis. Annals of Oncology, 22(5), 1030–1040.Google Scholar
Bell, S. K., Moorman, D. W. & Delbanco, T. (2010). Improving the patient, family, and clinician experience after harmful events: the ‘when things go wrong’ curriculum. Academic Medicine, 85(6), 1010–1017.CrossRefGoogle ScholarPubMed
Canivet, D., Delvaux, N., Gibon, A.-S., Brancart, C., et al. (2014). Improving communication in cancer pain management nursing: a randomized controlled study assessing the efficacy of a communication skills training program. Supportive Care in Cancer, 22(12), 3311–3320.CrossRefGoogle Scholar
Carter, A. J. & West, M. A. (1999). Sharing the burden: team work in health care settings. In Firth-Cozens, J. & Payne, R. (eds.), Stress in Health Professionals: Psychological and Organizational Causes and Interventions. London: Wiley.Google Scholar
Christensen, J. F., Levinson, W. & Dunn, P. M. (1992). The heart of darkness. Journal of General Internal Medicine, 7(4), 424–431.Google Scholar
Conway, J., Federico, F., Stewart, K. & Campbell, M. J. (2011). Respectful management of serious clinical adverse events. Institute for Healthcare Improvement Innovation Series White Paper.Google Scholar
Daniels, R. G. & McCorkle, R. (2016). Design of an evidence-based ‘second victim’ curriculum for nurse anesthetists. Journal of the American Association of Nurse Anesthetists, 84, 107–113.Google ScholarPubMed
Edrees, H., Brock, D. M., Wu, A. W., et al. (2016). The experiences of risk managers in providing emotional support for health care workers after adverse events. Journal of Healthcare Risk Management, 35(4), 14–21. DOI: 10.1002/jhrm.21219.CrossRefGoogle ScholarPubMed
Fallowfield, L., Jenkins, V., Farewell, V., et al. (2002). Efficacy of a Cancer Research UK communication skills training model for oncologists: a randomised controlled trial. Lancet, 359(9307), 650–656. http://dx.doi.org/10.1016/S0140-6736(02)07810-8Google Scholar
Firth-Cozens, J. (2001a). Cultures for improving patient safety through learning: the role of teamwork. Quality in Health Care, 10(suppl. 2), ii26–ii31.Google ScholarPubMed
Firth-Cozens, J. (2001b). Interventions to improve physicians’ well-being and patient care. Social Science & Medicine, 52(2), 215–222.CrossRefGoogle ScholarPubMed
Firth-Cozens, J. (2003). Doctors, their wellbeing, and their stress: it’s time to be proactive about stress – and prevent it. BMJ, 326(7391), 670–671. DOI: 10.1136/bmj.326.7391.670.CrossRefGoogle Scholar
Fukui, S., Ogawa, K., Ohtsuka, M. & Fukui, N. (2008). A randomized study assessing the efficacy of communication skill training on patients’ psychologic distress and coping. Cancer, 113(6), 1462–1470.Google Scholar
Grunfeld, E., Whelan, T. J., Zitzelsberger, L., et al. (2000). Cancer care workers in Ontario: prevalence of burnout, job stress and job satisfaction. Canadian Medical Association Journal, 163(2), 166–169.Google Scholar
Hirschinger, L. E., Scott, S. D. & Hahn-Cover, K. (2015). Clinician support: five years of lessons learned. Patient Safety and Quality Healthcare, April, 26–31.Google Scholar
Hu, Y.-Y., Fix, M. L., Hevelone, N. D., et al. (2012). Physicians’ needs in coping with emotional stressors: the case for peer support. Archives of Surgery, 147(3), 212–217.CrossRefGoogle ScholarPubMed
James, J. T. (2013). A new, evidence-based estimate of patient harms associated with hospital care. Journal of Patient Safety, 9(3), 122–128.Google Scholar
Kalliath, T. J. & Beck, A. (2001). Is the path to burnout and turnover paved by a lack of supervisory support? A structural equations test. New Zealand Journal of Psychology, 30(2), 72.Google Scholar
Kohn, L. T., Corrigan, J. M. & Donaldson, M. S. (2000). To Err is Human: Building a Safer Health System. Washington, DC: National Academies Press.Google Scholar
Marmon, L. M. & Heiss, K. (2015). Improving surgeon wellness: the second victim syndrome and quality of care. Seminars in Pediatric Surgery, 24(6), 315–318.Google Scholar
Michie, S. & West, M. A. (2004). Managing people and performance: an evidence based framework applied to health service organizations. International Journal of Management Reviews, 5(2), 91–111.Google Scholar
MITSS. (n.d.). Tools for building a clinician and staff support program. www.mitsstools.org/tool-kit-for-staff-support-for-healthcare-organizations.html.Google Scholar
Moore, P. M., Rivera Mercado, S., Grez Artigues, M. & Lawrie, T. A. (2013). Communication skills training for healthcare professionals working with people who have cancer. Cochrane Database Syst Rev, 3, CD003751.Google Scholar
Morse, G., Salyers, M. P., Rollins, A. L., Monroe-DeVita, M. & Pfahler, C. (2012). Burnout in mental health services: a review of the problem and its remediation. Administration and Policy in Mental Health and Mental Health Services Research, 39(5), 341–352. DOI: 10.1007/s10488-011-0352-1.Google Scholar
Moss, M., Good, V. S., Gozal, D., Kleinpell, R. & Sessler, C. N. (2016). A critical care societies collaborative statement: burnout syndrome in critical care health-care professionals – a call for action. American Journal of Respiratory and Critical Care Medicine, 194(1), 106–113.Google Scholar
Peterson, U., Bergström, G., Samuelsson, M., Åsberg, M. & Nygren, Å. (2008). Reflecting peer‐support groups in the prevention of stress and burnout: randomized controlled trial. Journal of Advanced Nursing, 63(5), 506–516.Google Scholar
Plews-Ogan, M., May, N., Owens, J., et al. (2016). Wisdom in medicine: what helps physicians after a medical error? Academic Medicine, 91(2), 233–241. DOI: 10.1097/acm.0000000000000886.CrossRefGoogle Scholar
Poncet, M. C., Toullic, P., Papazian, L., et al. (2007). Burnout syndrome in critical care nursing staff. American Journal of Respiratory and Critical Care Medicine, 175(7), 698–704.CrossRefGoogle ScholarPubMed
Priebe, S., Fakhoury, W., White, I., et al.(2004). Characteristics of teams, staff and patients: associations with outcomes of patients in assertive outreach. The British Journal of Psychiatry, 185(4), 306–311.Google Scholar
Ramirez, A. J., Graham, J., Richards, M. A., Gregory, W. M. & Cull, A. (1996). Mental health of hospital consultants: the effects of stress and satisfaction at work. Lancet, 347(9003), 724–728.Google Scholar
Rassin, M., Levy, O., Schwartz, T. & Silner, D. (2006). Caregivers’ role in breaking bad news: patients, doctors, and nurses’ points of view. Cancer Nursing, 29(4), 302–308.CrossRefGoogle ScholarPubMed
Rössler, W. (2012). Stress, burnout, and job dissatisfaction in mental health workers. European Archives of Psychiatry and Clinical Neuroscience, 262(2), 65–69.CrossRefGoogle ScholarPubMed
Ruotsalainen, J., Serra, C., Marine, A. & Verbeek, J. H. (2008). Systematic review of interventions for reducing occupational stress in health care workers. Scandinavian Journal of Work, Environment & Health, 34, 169–178.Google Scholar
Ruotsalainen, J., Verbeek, J. H., Mariné, A. & Serra, C. (2015). Preventing occupational stress in healthcare workers. Cochrane Database Syst Rev, 4, CD002892.Google Scholar
Salazar, M. J. B., Minkoff, H., Bayya, J., et al. (2014). Influence of surgeon behavior on trainee willingness to speak up: a randomized controlled trial. Journal of the American College of Surgeons, 219(5), 1001–1007.Google Scholar
Scott, S. D. (2015). Second victim support: implications for patient safety attitudes and perceptions. Patient Safety & Quality Healthcare, September/October, 26–31.Google Scholar
Scott, S. D., Hirschinger, L. E., Cox, K. R., et al. (2009). The natural history of recovery for the healthcare provider ‘second victim’ after adverse patient events. Quality and Safety in Health Care, 18(5), 325–330.Google Scholar
Scott, S. D., Hirschinger, L. E., Cox, K. R., et al. (2010). Caring for our own: deploying a systemwide second victim rapid response team. Joint Commission Journal on Quality and Patient Safety, 36(5), 233–240.Google Scholar
Seys, D., Scott, S., Wu, A., et al. (2013). Supporting involved health care professionals (second victims) following an adverse health event: a literature review. International Journal of Nursing Studies, 50(5), 678–687.CrossRefGoogle ScholarPubMed
Shanafelt, T. D., Sloan, J. A. & Habermann, T. M. (2003). The well-being of physicians. The American Journal of Medicine, 114(6), 513–519.CrossRefGoogle ScholarPubMed
Shapiro, J., Whittemore, A. & Tsen, L. C. (2014). Instituting a culture of professionalism: the establishment of a center for professionalism and peer support. Joint Commission Journal on Quality and Patient Safety, 40(4), 168–177.Google Scholar
Shapiro, S. L., Brown, K. W. & Biegel, G. M. (2007). Teaching self-care to caregivers: effects of mindfulness-based stress reduction on the mental health of therapists in training. Training and Education in Professional Psychology, 1(2), 105.CrossRefGoogle Scholar
Skovholt, T. M. & Rønnestad, M. H. (2003). Struggles of the novice counselor and therapist. Journal of Career Development, 30(1), 45–58.CrossRefGoogle Scholar
Thomas, N. K. (2004). Resident burnout. JAMA, 292(23), 2880–2889. DOI: 10.1001/jama.292.23.2880.Google Scholar
Wall, T. D., Bolden, R. I., Borrill, C. S., et al. (1997). Minor psychiatric disorder in NHS trust staff: occupational and gender differences. The British Journal of Psychiatry, 171(6), 519–523.Google Scholar
Wallace, J. E., Lemaire, J. B. & Ghali, W. A. (2009). Physician wellness: a missing quality indicator. Lancet, 374(9702), 1714–1721.Google Scholar
Weinberg, A. & Creed, F. (2000). Stress and psychiatric disorder in healthcare professionals and hospital staff. Lancet, 355(9203), 533–537.CrossRefGoogle ScholarPubMed
Welp, A., Meier, L. L. & Manser, T. (2016). The interplay between teamwork, clinicians’ emotional exhaustion, and clinician-rated patient safety: a longitudinal study. Critical Care, 20(1), 1–10. DOI: 10.1186/s13054-016-1282-9.Google Scholar
Wu, A. (2000). Medical error: the second victim. Western Journal of Medicine, 172(6), 358.Google Scholar
Zellars, K. L., Perrewe, P. L. & Hochwarter, W. A. (2000). Burnout in health care: the role of the five factors of personality. Journal of Applied Social Psychology, 30(8), 1570–1598.Google Scholar