Skip to main content Accessibility help
×
Hostname: page-component-7c8c6479df-8mjnm Total loading time: 0 Render date: 2024-03-19T05:22:06.569Z Has data issue: false hasContentIssue false

20 - Rings of Fire

Training for Systems Thinking and Broadened Impact

from Part IV - Special Topics

Published online by Cambridge University Press:  30 October 2017

Kenneth G. Brown
Affiliation:
University of Iowa
Get access

Summary

Image of the first page of this content. For PDF version, please use the ‘Save PDF’ preceeding this image.'
Type
Chapter
Information
Publisher: Cambridge University Press
Print publication year: 2017

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

Aarrestad, M., Brøndbo, M. T., and Carlsen, A. 2015. When stakes are high and guards are low: High-quality connections in knowledge creation. Knowledge and Process Management 22(2): 88–98.CrossRefGoogle Scholar
Aguinis, H., and Glavas, A. 2012. What we know and don’t know about corporate social responsibility a review and research agenda. Journal of Management 38(4): 932968.Google Scholar
Aguinis, H., and Kraiger, K. 2009. Benefits of training and development for individuals and teams, organizations, and society, Annual Review of Psychology, 60: 451474.Google Scholar
Amabile, T., and Kramer, S. 2011. The Progress Principle: Using Small Wins to Ignite Joy, Engagement, and Creativity at Work. Boston: Harvard Business School Publishing.Google Scholar
Amabile, T., Fisher, C. M., and Pillemer, J. 2014. IDEO’s culture of helping. Harvard Business Review 92(1): 5461.Google Scholar
Arthur, W., Bennett, W., Edens, P. S., and Bell, S. T. 2003. Effectiveness of training in organizations: A meta-analysis of design and evaluation features. Journal of Applied Psychology 88(2): 234245.CrossRefGoogle ScholarPubMed
Ashcraft, K. L., Kuhn, T. R., and Cooren, F. 2009. Constitutional amendments: “Materializing” organizational communication. Academy of Management Annals 3: 164.CrossRefGoogle Scholar
Baker, W. E. 2013a. Zingerman’s Community of Businesses: A Recipe for Building a Positive Business. Ann Arbor: GlobalLens.Google Scholar
Baker, W. E. 2013b. Zingerman’s: Broad-Based Ownership, Governance, and Sustainability. Ann Arbor: GlobalLens.Google Scholar
Barile, S., Franco, G., Nota, G., and Saviano, M. 2012. Structure and dynamics of a “T-shaped” knowledge: From individuals to cooperating communities of practice. Service Science 4(2): 161180.Google Scholar
Bechky, B. A. 2003. Sharing meaning across occupational communities: The transformation of understanding on a production floor. Organization Science 14(3): 312330.CrossRefGoogle Scholar
Beckman, S. L., and Barry, M. 2007. Innovation as a learning process: Embedding design thinking. California Management Review 50(1): 25.Google Scholar
Bell, B. S., and Kozlowski, S. W. J. 2008. Active learning: Effects of core training design elements on self-regulatory processes, learning and adaptability. Journal of Applied Psychology 93(2): 296316.CrossRefGoogle ScholarPubMed
Blume, B. D., Ford, J. K., Baldwin, T. T., and Huang, J. L. 2010. Transfer of training: A meta-analytic review. Journal of Management 36(4): 10651105.Google Scholar
Brinkerhoff, R. O., and Gill, S. J. 1994. The Learning Alliance: Systems Thinking in Human Resource Development. San Francisco, CA: Jossey-Bass.Google Scholar
Brooks, A. W., Gino, F., and Schweitzer, M. E. 2015. Smart people ask for (my) advice: Seeking advice boosts perceptions of competence. Management Science 61(6):1421–1435.CrossRefGoogle Scholar
Brown, K. G., and van Buren, M. E. 2007. Applying a Social Capital Perspective to the Evaluation of Distance Training. In S. M. Fiore and E. Salas, eds., Toward a Science of Distributed Learning, 41–63. Washington, DC: American Psychological Association.Google Scholar
Brown, T. 2008. Design thinking. Harvard Business Review 86(6): 84.Google Scholar
Buell, R. W., Kim, T., and Tsay, C.-J. 2014. Cooks make tastier food when they can see their customers. Harvard Business Review (November): 37–38.Google Scholar
Bunz, U. K., and Maes, J. D. 1998. Learning excellence: Southwest Airlines’ approach. Managing Service Quality 8(3): 163169.CrossRefGoogle Scholar
Carlsen, A., Clegg, S., and Gjersvik, R., eds. 2012. Idea Work: Lessons of the Extraordinary in Everyday Creativity. Oslo: Cappelen Damm.Google Scholar
Cerne, M., Nerstad, C., Dysvik, A., and Škerlavaj, M. 2013. What goes around comes around: Knowledge hiding, perceived motivational climate, and creativity. Academy of Management Journal 57(1): 172192.CrossRefGoogle Scholar
Chadwick, C. 2010. Theoretic insights on the nature of performance synergies in human resource systems: Toward greater precision. Human Resource Management Review 20: 85101.Google Scholar
Chiaburu, D. S., and Harrison, D. A. 2008. Do peers make the place? Conceptual synthesis and meta-analysis of coworker effects on perceptions, attitudes, OCBs, and performance. Journal of Applied Psychology 93(5): 10821103.Google Scholar
Collins, J., and Hansen, M. T. 2011. Great by Choice: Uncertainty, Chaos and Luck-Why Some Thrive Despite Them All. New York: Random House.Google Scholar
Colquitt, J. A., LePine, J. A., and Noe, R. A. 2000. Toward an integrative theory of training motivation: A meta-analytic path analysis of 20 years of research. Journal of Applied Psychology 85(5): 678707.Google Scholar
de Vaujany, F.-X., and Mitev, N. 2013. Materiality and Space: Organizations, Artefacts and Practices. Basingstoke, UK: Palgrave Macmillan.Google Scholar
Doorley, S., and Witthoft, S. 2011. Make Space: How to Set the Stage for Creative Collaboration. New York: John Wiley and Sons.Google Scholar
Dunne, D., and Martin, R. 2006. Design thinking and how it will change management education: An interview and discussion. Academy of Management Learning and Education 5(4): 512523.Google Scholar
Dutton, J. E. 2003. Energize Your Workplace: How to Create and Sustain High-Quality Connections at Work. San Francisco, CA: Jossey-Bass.Google Scholar
Dutton, J. E., and Heaphy, E. 2003. The power of high quality connections. In Cameron, K., Dutton, J. E., and Quinn, R. E., eds., Positive Organizational Scholarship, 263–278. New York: Lawrence Erlbaum Associates.Google Scholar
Dutton, J. E., and Ragins, B. R., eds. 2007. Exploring Positive Relationships at Work: Building a Theoretical and Research Foundation. Mahwah, NJ: Lawrence Erlbaum.Google Scholar
Dym, C. L., Agogino, A. M., Eris, O., Frey, D. D., and Leifer, L. J. 2005. Engineering design thinking, teaching, and learning. Journal of Engineering Education 94(1): 103120.CrossRefGoogle Scholar
Dysvik, A., Kuvaas, B., and Buch, R. 2016. Perceived investment in employee development and taking charge. Journal of Managerial Psychology 31(1): 50–60.Google Scholar
Eisenberger, R., Stinglhamber, F., Vandenberghe, C., Sucharski, I. L., and Rhoades, L. 2002. Perceived supervisor support: Contributions to perceived organizational support and employee retention. Journal of Applied Psychology 87(3): 565573.Google Scholar
Emery, F. E. 1969. Systems Thinking. Harmondsworth, UK: Penguin Books.Google Scholar
Fisher, C. M., Pillemer, J., and Amabile, T. M. 2014. Helping You Help Me: The Role of Diagnostic (In) congruence in the Helping Process within Organizations. Cambridge, MA: Harvard Business School.Google Scholar
Gagné, R. M., Briggs, L.-J., and Wager, W. W. 1992. Principles of Instructional Design. Fort Worth, TX: Harcourt Brace Jovanovich.Google Scholar
Galinsky, A. D., Maddux, W. W., Gilin, D., and White, J. B. 2008. Why It Pays to Get Inside the Head of Your Opponent: The Differential Effects of Perspective Taking and Empathy in Negotiations. Psychological Science 19(4): 378384.Google Scholar
Gergen, K. J. 2009. Relational Being: Beyond Self and Community. Oxford: Oxford University Press.Google Scholar
Gittell, J. H. 2001. Investing in relationships. Harvard Business Review 79(6): 2830.Google Scholar
Gittell, J. H. 2003. The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance. New York: McGraw-Hill.Google Scholar
Gittell, J. H. 2000. Paradox of coordination and control. California Management Review 42(3):101117.Google Scholar
Gittell, J. H. 2006. Relational coordination: Coordinating work through relationships of shared goals, shared knowledge and mutual respect. In O. Kyriakidou and M. Ozbilgin, eds., Relational Perspectives in Organizational Studies: A Research Companion, 74–94, Cheltenham, UK: Edward Elgar.Google Scholar
Grant, A. M. 2007. Relational job design and the motivation to make a prosocial difference. Academy of Management Review 32(2): 393417.CrossRefGoogle Scholar
Grant, A. M. 2008. Does intrinsic motivation fuel the prosocial fire? Motivational synergy in predicting persistence, performance, and productivity. Journal of Applied Psychology 93(1): 4858.Google Scholar
Grant, A. M. 2013. Give and Take: A Revolutionary Approach to Success. New York: Penguin.Google Scholar
Grant, A. M., and Berry, J. W. 2011. The necessity of others is the mother of invention: Intrinsic and prosocial motivations, perspective taking, and creativity. Academy of Management Journal 54(1): 7396.Google Scholar
Grant, A. M., and Sumanth, J. J. 2009. Mission possible: The performance of prosocially motivated employees depends on manager trustworthiness. Journal of Applied Psychology 94: 927944.Google Scholar
Grodal, S., Nelson, A., and Siino, R. 2015. Help-seeking and help-giving as an organizational routine: Continual engagement in innovative work. Academy of Management Journal 58(1): 136–168.Google Scholar
Hämäläinen, R. P., and Saarinen, E. 2006. Systems intelligence: A key competence in human action and organizational life. Reflections. The Sol Journal on Knowledge, Learning and Change 7(4): 1728.Google Scholar
Hargadon, A. B., and Bechky, B. A. 2006. When collections of creatives become creative collectives: A field study of problem solving at work. Organization Science 17(4): 484500.Google Scholar
Heskett, J. L., and Sasser, W. E. 2010. Southwest Airlines: In a different world. Harvard Business School Case 910-419. Boston, MA: Harvard Business School Publishing (Revised 2013).Google Scholar
Hoever, I., van Knippenberg, D., van Ginkel, W., and Barkema, H. 2012. Fostering team creativity: Perspective taking as key to unlocking diversity’s potential. Journal of Applied Psychology 97(5): 982996.Google Scholar
Huberman, A. M., and Miles, M. B. 1994. Qualitative Data Analysis: An Expanded Sourcebook. Thousand Oaks, CA: Sage.Google Scholar
Humphrey, S. E., Nahrgang, J. D., and Morgeson, F. P. 2007. Integrating motivational, social and contextual work design features: A meta-analytic summary and theoretical extension of the work design literature. Journal of Applied Psychology 92(5): 13321356.Google Scholar
Jackson, M. C. 2003. Systems Thinking: Creative Holism for Managers. Chichester, UK: John Wiley & Sons.Google Scholar
Jennings, C. 2013. 70:20:10 Framework Explained. Surrey Hills, Victoria, Australia: 70:20:10 Forum Pty Ltd.Google Scholar
John, D., Ananthi, R., and Syed, A. 2008. Innovate HR Practices at Southwest: Can It Be Sustained? Hyderabad, India: IBS Research Center.Google Scholar
Kerr, J. L. 2004. The limits of organizational democracy. The Academy of Management Executive 18(3): 8195.Google Scholar
Kolb, A. Y., and Kolb, D. A. 2005. Learning styles and learning spaces: Enhancing experiential learning in higher education. Academy of Management Learning and Education 4(2): 193212.Google Scholar
Kolb, D. A. 1984. Experiential Learning: Experience as the Source of Learning and Development. Englewood Cliffs, NJ: Prentice-Hall.Google Scholar
Kozlowski, S. W. J., Brown, K. G., Weissbein, D., Cannon-Bowers, J., and Salas, E. 2000. A multilevel approach to training effectiveness. In Klein, K. J. and Kozlowski, S. W. J., eds., Multilevel Theory, Research and Methods in Organizations, 157210. San Francisco, CA: Jossey-Bass.Google Scholar
Kraiger, K., and Ford, J. K. 2007. The expanding role of workplace training: Themes and trends influencing training research and practice. In Koppes, L. L., ed., Historical Perspectives in Industrial and Organizational Psychology, 281309. Mahwah, NJ: Lawrence Erlbaum Associates.Google Scholar
Kraimer, M. L., Seibert, S. E., Wayne, S. J., Liden, R. C., and Bravo, J. 2011. Antecedents and outcomes of organizational support for development: The critical role of career opportunities. Journal of Applied Psychology 96(3): 485500.Google Scholar
Kuvaas, B., and Dysvik, A. 2012. Comparing internally consistent HR at the airport express train, Oslo, Norway, and Southwest Airlines, Dallas, TX, USA. In J. C. Hayton, M. Biron, L. Castro Christiansen, and B. Kuvaas, eds., Global Human Resource Management Casebook, 101–111. London: Routledge.Google Scholar
Lombardo, M. M., and Eichinger, R. W. 1996. The Career Architect Development Planner. Minneapolis, MN: Lominger.Google Scholar
Luoma, J., Hämäläinen, R. P., and Saarinen, E. 2008. Perspectives on team dynamics: Meta learning and systems intelligence. Systems Research and Behavioral Science 25(6): 757767.CrossRefGoogle Scholar
Majchrzak, A., More, P. H. B., and Faraj, S. 2012. Transcending knowledge differences in cross-functional teams. Organization Science 23(4): 951970.Google Scholar
Martin, R. L. 2009. The Design of Business: Why Design Thinking Is the Next Competitive Advantage. Cambridge, MA: Harvard Business Press.Google Scholar
McAdams, D. P., and Guo, J. 2015. Narrating the generative life. Psychological Science 26(4): 475483.Google Scholar
Mesmer-Magnus, J., and Viswesvaran, C. 2010. The role of pre-interventions in learning: A meta-analysis and integrative review. Human Resource Management Review 20: 261282.Google Scholar
Meyer, R. E., Höllerer, M. A., Jancsary, D., and van Leeuwen, T. 2013. The visual dimension in organizing, organization, and organization research: Core ideas, current developments, and promising avenues. Academy of Management Annals 7: 489555.Google Scholar
Michie, S., and West, M. A. 2004. Managing people and performance: An evidence based framework applied to health service organizations. International Journal of Management Reviews 5(2): 91111.Google Scholar
Morgeson, F. P., and Humphrey, S. E. 2006. The work design questionnaire (WDQ): Developing and validating a comprehensive measure for assessing job design and the nature of work. Journal of Applied Psychology 91(6): 13211339.Google Scholar
Mouritsen, J., Hansen, A., and Hansen, C. Ø. 2001. Inter-organizational controls and organizational competencies: Episodes around target cost management/functional analysis and open book accounting. Management Accounting Research 12(2): 221244.Google Scholar
Noe, R. A., Clarke, A. D. M., and Klein, H. J. 2014. Learning in the twenty-first century workplace. Annual Review of Organizational Psychology and Organizational Behavior 1: 245275.CrossRefGoogle Scholar
Noe, R. A., Tews, M. J., and McConnell Dachner, A. 2010. Learner engagement: A new perspective for enhancing our understanding of learner motivation and workplace learning. Academy of Management Annals 4: 279315.CrossRefGoogle Scholar
O’Reilly, C. 1995. Southwest Airlines (B): Using Human Resources for Competitive Advantage. Stanford GSC Case No. HR1B. Palo Alto, CA: Stanford University Graduate School of Business (Revised 2006).Google Scholar
O’Reilly, C. A., and Pfeffer, J. 1995. Southwest Airlines: Using Human Resources for Competitive Advantage. Stanford GSC Case No. HR1A. Palo Alto, CA: Stanford University Graduate School of Business.Google Scholar
O’Reilly, C. A., and Pfeffer, J. 2000. Hidden Value: How Great Companies Achieve Extraordinary Results with Ordinary People. Boston, MA: Harvard Business Press.Google Scholar
Pfeffer, J. 1998. Seven practices of successful organizations. California Management Review 40(2): 96124.Google Scholar
Pfeffer, J., and Sutton, R. I. 2006a. Evidence-based management. Harvard Business Review 84(1): 62.Google Scholar
Pfeffer, J., and Sutton, R. I. 2006b. Hard Facts, Dangerous Half-Truths, and Total Nonsense: Profiting from Evidence-Based Management. Boston: Harvard Business School Press.Google Scholar
Pfeffer, J., and Veiga, J. F. 1999. Putting people first for organizational success. Academy of Management Executive 13(2): 3748.Google Scholar
Provost, S. M., Lanham, H. J., Leykum, L. K., McDanielJr, R. R., and Pugh, J. 2014. Health care huddles: Managing complexity to achieve high reliability. Healthcare Management Review 40(1): 2–12.Google Scholar
Quinn, R. W., and Bunderson, J. S. 2013. Could we huddle on this project? Participant learning in newsroom conversations. Journal of Management 42(2): 386–418.Google Scholar
Rousseau, D. M. 2006. Is there such a thing as “evidence-based management”? Academy of Management Review 31(2): 256269.Google Scholar
Rubenstein-Montano, B., Liebowitz, J., Buchwalter, J., McCaw, D., Newman, B., and Rebeck, K. 2001. A systems thinking framework for knowledge management. Decision Support Systems 31(1): 516.Google Scholar
Rylander, A. 2009. Design thinking as knowledge work: Epistemological foundations and practical implications. Design Management Journal 4(1): 719.Google Scholar
Rynes, S. L., Bartunek, J. M., Dutton, J. E., and Margolis, J. D. 2012. Care and compassion through an organizational lens: Opening up new possibilities. Academy of Management Review 37(4): 503523.Google Scholar
Saarinen, E., and Hämäläinen, R. P. 2010. The originality of systems intelligence. Essays on Systems Intelligence: 9–28.Google Scholar
Seidel, V. P., and Fixson, S. K. 2013. Adopting design thinking in novice multidisciplinary teams: The application and limits of design methods and reflexive practices. Journal of Product Innovation Management 30(S1): 1933.CrossRefGoogle Scholar
Seidel, V. P., and O’Mahony, S. 2014. Managing the repertoire: Stories, metaphors, prototypes, and concept coherence in product innovation. Organization Science 25(3): 691712.Google Scholar
Senge, P. M., and Sterman, J. D. 1992. Systems thinking and organizational learning: Acting locally and thinking globally in the organization of the future. European Journal of Operational Research 59(1): 137150.Google Scholar
Sennett, R. 2012. Together: The Rituals, Pleasures and Politics of Cooperation. New Haven, CT: Yale University Press.Google Scholar
Shapiro, B. 2013. Cooperation, collaboration and help-seeking in small group work: Investigating learning engagement “through a sea of talk.” 1st Annual Collaborating for Learning Conference. Calgary: University of Calgary.Google Scholar
Sharma, S., Sharma, J., and Devi, A. 2011. Corporate social responsibility: The key role of human resource management. Business Intelligence Journal 2(1): 205–213.Google Scholar
Smerek, R., and Baker, W. E. 2010. Open Book Finance: 22. Ann Arbor: GlobalLens.Google Scholar
Stephens, J. P., Heaphy, E., and Dutton, J. E. 2012. High quality connections. In Cameron, K. and Spreitzer, G., eds., The Oxford Handbook of Positive Organizational Scholarship, 385399. New York: Oxford University Press.Google Scholar
Suddaby, R. 2006. From the editors: What grounded theory is not. Academy of Management Journal 49(4): 633642.CrossRefGoogle Scholar
Tharenou, P., Saks, A. M., and Moore, C. 2007. A review and critique of research on training and organization level outcomes. Human Resource Management Review 17(3): 251273.Google Scholar
Turner, Y., Silberman, S., Joffe, S., and Hadas-Halpern, I. 2008. The effect of adding a patient’s photograph to the radiographic examination. Annual Meeting of the Radiological Society of North America.Google Scholar
von Bertalanffy, L. 1956. General Systems Theory. New York: George Braziller.Google Scholar
Weinzweig, A. 2003. Zingerman’s Guide to Good Eating: How to Choose the Best Bread, Cheeses, Olive Oil, Pasta, Chocolate, and Much More. New York: Houghton Mifflin Harcourt.Google Scholar

Save book to Kindle

To save this book to your Kindle, first ensure coreplatform@cambridge.org is added to your Approved Personal Document E-mail List under your Personal Document Settings on the Manage Your Content and Devices page of your Amazon account. Then enter the ‘name’ part of your Kindle email address below. Find out more about saving to your Kindle.

Note you can select to save to either the @free.kindle.com or @kindle.com variations. ‘@free.kindle.com’ emails are free but can only be saved to your device when it is connected to wi-fi. ‘@kindle.com’ emails can be delivered even when you are not connected to wi-fi, but note that service fees apply.

Find out more about the Kindle Personal Document Service.

Available formats
×

Save book to Dropbox

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Dropbox.

Available formats
×

Save book to Google Drive

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Google Drive.

Available formats
×