Introduction

The purpose of this chapter is to provide an overview of relevant policies, processes and activities relating to people management. This is an important area of work for any leader or manager; if things go wrong then it can lead to major and serious issues. Human resource management is a specialist profession and it is worthwhile gaining its expert advice before tackling people issues. In addition, government policies and practices (e.g. with respect to immigration) and employment legislation are constantly changing and developing, and so it is wise to take expert advice when dealing with staff issues.

The topics covered in this chapter are all important for managers and leaders who are responsible for a team or the staff of a large library and information service. These include: recruitment and selection; induction; performance management; training and development; disciplinary policy and procedures; grievance policy and procedures; health and safety at work; managing absenteeism; managing diversity; and health and well-being.

Recruitment and selection

The purpose of recruitment and selection is to attract and employ individuals who will help the library and information service meet its goals and objectives as a result of their knowledge, expertise and skills. The majority of organizations provide access to training in recruitment and selection processes and practices. For new leaders and managers, as well as experienced ones who have changed employer, this is worth pursuing, as it provides information about the specific policies and practices in place as well as giving opportunities to network. In addition, training events supply an update on new legislation or changes in government policies and practices which will affect recruitment and selection activities.

Recruitment and selection involves a number of stages, including: