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Appendix I: - Poland, Russia and Ukraine Taxpayer Compliance Attitudinal Surveys 2004–2015 and the Russian Tax Officials Survey 2011

Published online by Cambridge University Press:  12 January 2018

Marc P. Berenson
Affiliation:
King's College London

Summary

Type
Chapter
Information
Taxes and Trust
From Coercion to Compliance in Poland, Russia and Ukraine
, pp. 271 - 291
Publisher: Cambridge University Press
Print publication year: 2018
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This content is Open Access and distributed under the terms of the Creative Commons Attribution licence CC-BY-NC 4.0 https://creativecommons.org/cclicenses/

Appendix I: Poland, Russia and Ukraine Taxpayer Compliance Attitudinal Surveys 2004–2015 and the Russian Tax Officials Survey 2011

In Poland, the CBOS Public Opinion Research Centre conducted the 2004 survey, designed by this author, on 5–8 November 2004. The sample size was 988 respondents. The method employed was face-to-face PAPI, in which the interviewer filled out a paper questionnaire. The margin of error did not exceed 3.2 per cent. The Polish 2010 survey was conducted in September 2010 on 2,021 Poles nationwide by the PBS DDG Market Research firm, based in Sopot.

For the Russian 2004 survey, carried out by the Public Opinion Foundation on 23–24 October 2004, nationwide home interviews were conducted in 44 regions. The sample size was 1,500 respondents. Additional polls were made of the Moscow population, with a sample of 600 respondents. The margin of error did not exceed 3.6 per cent. The Russian 2010 survey also was carried out by the Public Opinion Foundation on 7–12 July 2010 with a nationwide sample size of 3,000 respondents.

In Ukraine, the survey was carried out nationwide on 3,995 Ukrainians on 20–29 November 2005 by the Razumkov Centre for Economic and Political Studies. The method employed was face-to-face interviews. The response rate was 70.6 per cent. The margin of error did not exceed 2.3 per cent. The Ukrainian 2010 survey was also carried out by the Razumkov Centre on 4,015 Ukrainians nationwide from 10 August to 5 October. The Ukrainian 2012 survey also was carried out by the Razumkov Centre on 2,008 Ukrainians nationwide in April 2012. The Ukrainian 2015 survey also was carried out by the Razumkov Centre on 4,025 Ukrainians nationwide (excluding Crimea and areas of occupied Donetsk and Luhansk oblasts that were inaccessible to researchers) on 30 October–7 November 2015.

In Russia, the Public Opinion Foundation carried out a survey, also designed by this author, from 15 September to 31 October 2011, of 1,015 public officials, of whom 39.5 per cent, or 401 individuals, were tax officials.

All survey responses are rounded to the closest per cent.

Blank = not asked

1. Do you consider yourself to be a taxpayer?

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015
Yes83667561595960
No15302230353533
Difficult to say2439676

2. Who files your personal income taxes?

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
I, myself, do542213177789
My employer does544475046444343
No one does66713131212
Somebody else does19466897
I don't have to pay taxes196241617192018
Other situation322
Difficult to answer1265119810

3. Are there many dishonest people who work in the tax service?

Russian Tax Officials Survey 2011: In present conditions is it difficult for tax service co-workers always to work honestly?

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Yes, there are many dishonest tax service employees212342355253554714
No, there are few dishonest tax service employees435325322027212681
There are no such people24221111
Difficult to say33203130282024265

4. How, in your opinion, do the tax service employees cope with their responsibilities – excellent, good, fair, bad or very bad?

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Excellent2232221
Good26331519151614
Satisfactorily27352942344035
Bad1710149161217
Very bad4353434
Difficult to answer24163325292730

5. Do you think the taxpayers who have had to deal with tax service employees are satisfied or not satisfied with how tax service employees talked and interacted with them?

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Taxpayers are satisfied172123
Taxpayers are not satisfied373434
Difficult to Answer464543

6. During the past five years, have you had business with employees of the tax service?

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Yes4938232415121119
No5061737582858579
Difficult to say12414343

7. What was your impression of the individual contact you had with the tax service employees?

(For those saying ‘Yes’ in question #6.)

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Positive5150303727302831
Neutral3032383435384036
Negative1917292731303132
Difficult to say01326221

8. Were you satisfied with the results of your meeting with the tax service employees?

(For those saying ‘Yes’ in question #6.)

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Satisfied7679586647525649
Not satisfied2317333140413744
Difficult to say1410313776

9. Were you satisfied by how the tax service employees spoke with and treated you?

(For those saying ‘Yes’ in question #6.)

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Satisfied7775636749545652
Not satisfied2221342941404042
Difficult to say143411646

10. Are the procedures and basis of the tax service understandable to you?

(Poland 2010, Russia 2010, Ukraine 2010 Surveys: Only asked of those who answered yes to Question #6.)

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Yes48584924
No48384755
Difficult to answer44522

11. Can one always count on the assistance of bureaucrats in the tax office?

(Poland 2010, Russia 2010, Ukraine 2010 Surveys: Only asked of those who answered yes to Question #6.)

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Yes64363125
No31546344
Difficult to answer510732

12. Does contact with the tax service take up a lot of time?

(Poland 2010, Russia 2010, Ukraine 2010 Surveys: Only asked of those who answered yes to Question #6.)

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Yes37737537
No62232016
Difficult to answer14537

13. Do many or few people evade taxes in your country?

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Many696577677069697274
Few17218181421161621
There are no such people10110110
Difficult to answer13141515161014114

14. What do you think encourages people more to pay taxes: a sense of civic responsibility or fear of punishment for evasion?

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
A sense of civic responsibility27223640383540
A fear of punishment69734952495450
Difficult to answer55158141111

15. Some people believe that tax evasion is unacceptable in any case. Others believe that there are situations in which it is permissible to evade taxes. With which opinion – the first or the second – do you agree?

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
With the first49533053475348
With the second37355034333034
Difficult to answer14122014201718

16. Is it possible that you would evade taxes if you were sure that you could get away with it?

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Yes534740453438293914
No344538404043474181
Difficult to say1482215261924205

17. Is it possible that you could avoid paying taxes if you knew for sure that you would not receive a serious punishment?

(Ukraine 2005: Is it possible that you could avoid paying taxes if you knew for sure that you would not have to go to jail and would not have to pay a large fine?)

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Yes44423035283614
No49404347474281
Difficult to say817291926224

18. Do you pay taxes only because you know that you will be punished by the state if you don't?

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Yes554738443543
No373940414340
Difficult to say81422162217

19. Is it possible that you could avoid paying taxes, if you were sure, that there would be no punishment, but your friends, acquaintances and co-workers would know and wouldn't approve?

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Yes4036243025329
No50464550484584
Difficult to say1019312027236

20. Would a majority of people avoid paying taxes, if they thought that they would not receive any punishment?

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Yes88717563666573
No6141519211825
Difficult to say615101914142

21. Should a citizen always follow the tax laws, even if s/he considers them to be unfair?

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
A citizen should always follow the tax laws798171745764596191
A citizen should not always follow the tax laws14121718282425257
Difficult to say77128151216142

22. Would you follow the tax laws even if you do not consider them to be fair?

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Yes, I would follow the tax laws837753523644394575
No, I would not follow the tax laws61528303737363422
Difficult to say10181918272025223

23. Would a majority of taxpayers follow the tax laws even if they did not consider them to be fair?

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Yes63
No31
Difficult to say5

24. Are you confident that the tax service would never try to take more money from you than it should?

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Yes564033272424
No314035514850
Difficult to say142032222826

25. How do you suppose, does the ordinary citizen have a possibility to defend his or her interests before the co-workers of the tax service or does he or she not have such a possibility?

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Yes343735332019
No534345456056
Difficult to say131920222026

26. Are the tax laws in your country fair?

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Yes213219161272
No624561636818
Difficult to Say142321212010

27. Is your country's tax system simple or complicated?

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Simple181813719
Complicated7257677077
Difficult to Say102520234

28. If the state does not fulfil its obligations to its citizens, then is tax evasion justified?

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Yes4044605247514823
No4444233331333569
Difficult to Say161218142116177

29. Do you feel that when you pay taxes, the money is returned to you and your close ones through government expenditures?

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Yes4543154141
No46434240
No answer9141719
No/no answer85

30. Do you feel that when you pay taxes, honestly earned wages are seized from you?

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Yes6052194141
No32304037
No answer8181922
No/no answer.81

31. Do you feel that when you pay taxes, you are supporting those who need such money more?

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Yes4945144445
No42394035
No answer9151519
No/no answer86

32. When you pay taxes, are you proud to be a part of the financial power of the state?

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Yes4340123532
No48404545
Difficult to answer10192023
No/no answer88

33. When you pay taxes, do you think that all the money will be stolen by bureaucrats anyway?

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Yes3952225255
No52302824
Difficult to answer9182021
No/no answer76

34. When you pay taxes, do you think that while taxpayers' money is not stolen, it is not distributed as you would like?

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Yes7061226053
No19192123
Difficult to answer11201923
No/no answer78

35. How satisfied are you with how the state spends taxpayers’ money?

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Satisfied181896
Not satisfied70617577
Difficult to say12211717

36. What is the personal income tax (PIT) rate in your country today?

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Correct answer*2238469101313
I don't know63215239736868
Incorrect answer16533016208
Difficult to say0110280012
No response24

* 13% for Russia in 2004 and 2010 and for Ukraine in 2005. 15% for Ukraine in 2010 and 2012. Either 15% or 20% for Ukraine in 2015 (15% for monthly income not exceeding 10 minimum salaries (UAH 12,180) and 20% for income that exceeds that amount.) For Poland in 2010, responses of 18, 19 or 32% or a combination thereof were considered ‘correct,’ as PIT is progressive with an individual rate of 18% or 32%. Individuals also can choose, under certain conditions, to pay a flat rate of 19% on business income.

37. What is the value-added tax (VAT) rate in your country today?

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Correct answer*34123223
I don't know45746361
Incorrect answer221355
Difficult to say0011
No response

* In 2010, it was 22% in Poland, 18% in Russia and 20% Ukraine. In 2015 it was also 20% in Ukraine.

38. Is it necessary to increase, reduce, modify or outright cancel the personal income tax on individuals?

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Need to increase1321
Don't need to modify30382115
Need to reduce48384452
Need to cancel outright7668
I don't know this tax6256
Difficult to answer8132119

39. Is it necessary to increase, reduce, modify or outright cancel the company payroll charges?

(Poland 2010 Survey: ‘Company contributions to social, pension and medical insurance (ZUS)’; Russian 2010 Survey: ‘Company deductions for social, pension and health insurance.’)

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Need to increase72976
Don't need to modify34402017
Need to reduce41124044
Need to cancel outright6246
I don't know this tax3277
Difficult to answer9152221

40. Is it necessary to increase, reduce, modify or outright cancel the single tax for individual entrepreneurs?

(Poland 2010 Survey: ‘Uniform tax for individuals engaged in economic activities (PIT 5L).’)

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Need to increase31597
Don't need to modify32362721
Need to reduce29183237
Need to cancel outright3234
I don't know this tax20568
Difficult to answer13242323

41. Is it necessary to increase, reduce, modify or outright cancel the corporate income tax (CIT)?

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Need to increase11181212
Don't need to modify30372120
Need to reduce19143133
Need to cancel outright3234
I don't know this tax24487
Difficult to answer13262525

42. Is it necessary to increase, reduce, modify or outright cancel the value-added tax (VAT)?

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Need to increase1321
Don't need to modify29311614
Need to reduce53233745
Need to cancel outright671515
I don't know this tax4673
Difficult to answer6302321

43. Is it necessary to increase, reduce, modify or outright cancel the excise duties on alcoholic beverages and tobacco?

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Need to increase28372623
Don't need to modify33302223
Need to reduce26142829
Need to cancel outright5366
I don't know this tax3332
Difficult to answer7131517

44. Do you trust the president?

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Yes, I trust5643546329371870
Sometimes I trust, sometimes I don't27292350455320
No, I don't trust372713121716265
Difficult to answer74425344

45. Do you trust parliament?

(Poland: ‘Sejm’; Russia: ‘State Duma’; Ukraine: ‘Verkhovna Rada.’)

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Yes, I trust1725261624755
Sometimes I trust, sometimes I don't323164555627
No, I don't trust71403614183512
Difficult to answer12376336

46. Do you trust the upper house of parliament?

(Poland: ‘Senate’; Russia: ‘Federation Council.’)

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Yes, I trust313359
Sometimes I trust, sometimes I don't293023
No, I don't trust35219
Difficult to answer5159

47. Do you trust the government?

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Yes, I trust2128421828762
Sometimes I trust, sometimes I don't323336292423
No, I don't trust7037193739669
Difficult to answer368416

48. Do you trust the head of the government (premier)?

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Yes, I trust346270
Sometimes I trust, sometimes I don't272220
No, I don't trust36136
Difficult to answer334

49. Do you trust the procuracy?

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Yes, I trust332613660
Sometimes I trust, sometimes I don't2629251924
No, I don't trust2931506910
Difficult to Answer12141166

50. Do you trust the police?

(Poland 2010 Survey: ‘Policja’; Russia 2010, Ukraine 2010 and 2015 Surveys: ‘Militsiya’; Russian Tax Officials Survey: ‘Politsiya’)

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Yes, I trust441913850
Sometimes I trust, sometimes I don't2830262328
No, I don't trust2444536416
Difficult to answer38766

51. Do you trust the state apparatus (bureaucrats)?

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Yes, I trust30119453
Sometimes I trust, sometimes I don't3727272029
No, I don't trust2951567012
Difficult to answer410756

52. Do you trust the courts?

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Yes, I trust412511658
Sometimes I trust, sometimes I don't2731231727
No, I don't trust263255729
Difficult to answer6131056

53. Do you trust the regional (oblast, wojewod) state administration?

(Russia 2010 Survey: ‘Leader of your oblast (krai, republic).’)

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Yes, I trust29421160
Sometimes I trust, sometimes I don't29333224
No, I don't trust21194511
Difficult to answer216125

54. How often do you think the government does the right thing?

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Always, almost always1826106
Sometimes62524943
Almost never, never15133434
Difficult to answer51087

55. Does your state fulfil its obligations to its citizens?

(Ukraine 2005: Does your government fulfil its obligations to its citizens?)

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Yes212491012647
Sometimes yes, sometimes no50443535292937
No26275052546014
Difficult to say4553542

56. Do you think you can trust your state to do what is right?

(Ukraine 2005: Do you think you can trust your government to do what is right?)

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Yes212691011650
Sometimes yes,
sometimes no
50523249404331
No2613513443447
Difficult to say410887711

57. Does the state relate to all citizens in an equal, fair manner?

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Yes21201515751
No757381798745
Difficult to say475764

58. Does the state protect you?

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Yes434228282371
No434864636821
Difficult to say131081098

59. Does the state fight against corruption well, poorly or not at all?

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
Well271710547
Poorly4651545634
Not at all1523283410
Difficult to say129849

60. How would you assess the current political system in your country? Give your answer on a scale from ‘1’ to ‘7,’ where ‘1’ means that the political system is very bad, and ‘7’ – very good.

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
11181227
21081720
319172422
435332315
51616106
65762
71321
Difficult to answer4988

61. Generally speaking, do you think the events in your country are developing in the right or wrong direction?

Poland 2004Poland 2010Russia 2004Russia 2010Ukraine 2005Ukraine 2010Ukraine 2012Ukraine 2015Russian tax officials 2011
In the right direction354816
In the wrong direction513268
Difficult to answer152017

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