Skip to main content
×
Home
    • Aa
    • Aa

Keys to a successful and sustainable telemedicine program

  • Pamela Whitten (a1), Bree Holtz (a1) and Lianh Nguyen (a1)
Abstract

Objectives: The aim of this study was to determine organizational characteristics evident in successful telemedicine programs. The study proposed four research questions to identify the key organizational characteristics for successful telemedicine programs.

Methods: Data were collected through an online survey using modified unified theory of acceptance and use of technology (UTAUT) and organizational change readiness (ORC) validated assessments.

Results: Using the UTAUT instrument and the ORC assessment, themes of successful telemedicine programs emerged. Overarching themes of successful programs included being formally structured, forward thinking, seeking to improve the quality of patient care, and being financially stable.

Conclusions: This research provides a data-driven understanding of organizational issues that serve to maximize a telemedicine program's ability to achieve the overall goals and mission of a healthcare organization.

Copyright
References
Hide All
1. Bensink M, Hailey D, Wootton R. A systematic review of successes and failures in home telemedicine: Preliminary results. J Telemed Telecare. 2006;12:816.
2. Brown N. State Medicaid and private payer reimbursement for telemedicine. An overview. J Telemed Telecare. 2006;12:3239.
3. Gustke S, Balch D, West V, Rogers L. Patient satisfaction with telemedicine. Telemed J. 2000;6:513.
4. Hailey D, Ohinmaa A, Roine R. Study quality and evidence of benefit in recent assessments of telemedicine. J Telemed Telecare. 2004;10:318324.
5. Hardy CB. Understanding organizations. London: Penguin Publishers; 1993.
6. Hersh WR, Hickam DH, Severance SM, et al. Telemedicine for the Medicare population: Update (Evidence Report/Technology Assessment No. 131). Rockville, MD: Agency for Healthcare Research and Quality; 2006.
7. HRSA. HRSA telemedicine. http://www.hrsa.gov/telemedicine/ (accessed April, 2009).
8. Jennett P. Affleck Hall L, Hailey D, et al. The socio-economic impact of telemedicine: A system review. J Telemed Telecare. 2003;9:311320.
9. Lehman WE, Greener JM, Simpson DD. Assessing organizational readiness for change. J Subst Abuse Treat. 2002;22:197209.
10. Mair F, Whitten P. Systematic review of studies of patient satisfaction with telemedicine. Br Med J. 2000;320:15171520.
11. Rizzo JR, House RJ, Lirtzman SI. Role conflict and ambiguity in complex organizations. Adm Sci Q. 1970;15:150163.
12. Shore J, Brooks E, Savin D, Manson S, Libby A. An economic evaluation of telemedicine data collection with rural populations. Psychiatr Serv. 2007;58:830835.
13. Ventatesh V, Morris M, Davis G, Davis F. User acceptance of information technology: Toward a unified view. MISQ. 2003;27:425478.
14. Weatherburn G, Dowie R, Hema H, Young T. An assessment of parental satisfaction with mode of delivery of specialist advice for paediatric cardiology: Face-to-face versus videoconference. J Telemed Telecare. 2006;12:5759.
15. Whitten P, Buis L. Use of telemedicine for haemodialysis: Perceptions and health-care providers, and clinical effects. J Telemed Telecare. 2008;14:7578.
16. Whitten P, Doolittle G, Mackert M. Providers’ acceptance of telehospice. J Palliat Med. 2005;8:730735.
17. Whitten P, Holtz B. (2008). A series of papers for those yearning to propel telemedicine to new heights. Telemed J E Health. 2008;14:952956.
18. Whitten P, Mair F, Haycox A, et al. Systematic review of cost-effectiveness studies of telemedicine interventions: Economic Benefits of new technology are assumed, rather than known. Br Med J. 2002;16:6066.
19. Whitten P, Mylod D, Gavran G, Sypher H. “Most wired hospitals” rate patient satisfaction: Considering the roles of it as a variable in health care institution quality assessment. Commun ACM. 2008;51:96102.
Recommend this journal

Email your librarian or administrator to recommend adding this journal to your organisation's collection.

International Journal of Technology Assessment in Health Care
  • ISSN: 0266-4623
  • EISSN: 1471-6348
  • URL: /core/journals/international-journal-of-technology-assessment-in-health-care
Please enter your name
Please enter a valid email address
Who would you like to send this to? *
×

Keywords:

Metrics

Full text views

Total number of HTML views: 9
Total number of PDF views: 82 *
Loading metrics...

Abstract views

Total abstract views: 321 *
Loading metrics...

* Views captured on Cambridge Core between September 2016 - 19th October 2017. This data will be updated every 24 hours.