End-user engagement is a critical success factor for knowledge management (KM) initiatives in legal practice, yet it remains one of the most persistent challenges faced by knowledge professionals. Drawing on interviews with legal industry practitioners and observations from recent BIALL sessions, this article by Clare Bilobrk examines the barriers to effective engagement with KM tools and proposes practical strategies for overcoming them. The analysis combines theoretical frameworks, including organisational silos, with actionable recommendations. A concluding LEXICON distils key principles into a mnemonic model, offering legal information managers a framework for embedding KM tools into daily workflows, building trust and sustaining a culture of knowledge-sharing.