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Coworkers’ Relationship Quality and Interpersonal Emotions in Team-Member Dyads in China: the Moderating Role of Cooperative Team Goals

  • Catherine K. Lam (a1), Xu Huang (a2), Frank Walter (a3) and Simon C. H. Chan (a4)
Abstract
ABSTRACT

This study investigates the origins of discrete interpersonal emotions in team-member dyads using two independent samples from an education institute and a telecommunication services company in China. Results across both studies showed that the quality of team members’ dyadic relationships positively relates to interpersonal admiration, sympathy, and envy, and negatively relates to interpersonal contempt. Furthermore, teams’ cooperative goals moderate these dyad-level linkages. The association of relationship quality with interpersonal emotions is particularly pronounced in teams with less cooperative goals but buffered in teams with more cooperative goals. Finally, on the individual level of analysis, envy and contempt are inversely associated with team members’ work performance, objectively measured. These findings provide new insights about key antecedents and crucial moderators in the development of interpersonal emotions in Chinese work teams and reiterate the relevance of these emotions for tangible performance outcomes.

摘要:

这项研究用在中国的教育机构和电信服务公司两个独立样本调查团队-成员对偶中离散人际情感的起源。横跨这两项研究的结果表明, 团队成员的对偶关系质量与人际敬佩、同情和妒忌正相关, 而与人际蔑视负相关。此外, 团队的合作目标调节这些对偶层面的连接。关系质量与人际情感之间的关联在有较少合作目标的团队特别明显, 但在有较多合作目标的团队则有所缓冲。最后, 在个体层面的分析上, 嫉妒和鄙视与团队成员客观测量的工作绩效负关联。这些发现提供了有关中国工作团队里的人际情感发展的关键前因及调节的新见解, 并重申这些情感对有形绩效结果的相关性。

यह शोध चीन के एक शैक्षणिक संस्थान तथा एक दूरसंचार कंपनी के पृथक प्रतिदर्शों के माध्यम से दलीय युग्मों में अंतर्वैयक्तिक मनोभावों का अनुसंधान करता है. दोनों ही प्रतिदर्शों के अध्ययनों में दलीय सदस्यों के युग्म संबंधों का अंतर्वैयक्तिक आदर, सहानुभूति व द्वेष पर सकारात्मक प्रभाव तथा अन्तर्सम्बन्धी अवमानना पर नकारात्मक प्रभाव परिलक्षित होता है. साथ ही सहकारी टीम लक्ष्य दलीय संबंधों में नियंत्रक का कार्य करते हैं. सम्बन्ध विशिष्टता का संसर्ग अन्तर्सम्बन्धी संवेगों से सीमित सहकारी लक्ष्य वाले दलों के सन्दर्भ में अधिक परिलक्षित होता है. लेकिन अधिक सहकारी लक्ष्यों वाले दलों में यह सीमित होता है. वैयक्तिक स्टार पर द्वेष व अवमानना का दलीय सदस्यों के वस्तुगत परिणामों से प्रतिकूल सम्बन्ध है. हमारे शोध से चीनी कार्यदलों के अन्तर्सम्बन्धी संवेदन के उद्गम में महत्वपूर्ण पूर्वगामी तत्वों तथा नियंत्रकों पर नूतन परिज्ञान होता है. यह शोध संवेगों के वस्तुगत कार्यप्रदर्शन में उपयुक्तता को परिलक्षित करता है.

Sumário:

Este estudo investiga as origens das emoções interpessoais discretas em díades de membros de equipe usando duas amostras independentes de um instituto de educação e uma empresa de serviços de telecomunicações na China. Os resultados de ambos os estudos mostraram que a qualidade dos relacionamentos diádicos dos membros de equipe se relaciona positivamente com admiração interpessoal, simpatia e inveja e negativamente se relaciona com desprezo interpessoal. Além disso, as metas compartilhadas de equipes moderam esses vínculos de nível de díade. A associação de qualidade do relacionamento com emoções interpessoais é particularmente acentuada em equipes com objetivos menos compartilhados, mas amortecida em equipes com objetivos mais compartilhados. Finalmente, no nível individual de análise, inveja e desprezo estão inversamente associados ao desempenho do trabalho dos membros da equipe, medidos objetivamente. Essas descobertas fornecem novos discernimentos sobre antecedentes chave e moderadores cruciais no desenvolvimento de emoções interpessoais em equipes de trabalho chinesas e reiteram a relevância dessas emoções para resultados de desempenho tangíveis.

АННОТАЦИЯ:

Данная работа изучает происхождение отдельных межличностных эмоций во взаимоотношениях сотрудников на основании двух независимых выборок в образовательном учреждении и телекоммуникационной компании в Китае. Результаты обоих исследований показали, что качество взаимоотношений сотрудников положительно соотносится со взаимным чувством восхищения, симпатии и зависти, и отрицательно соотносится с чувством презрения. Кроме того, совместные командные цели регулируют эти взаимные связи. Зависимость качества отношений от межличностных эмоций особенно ярко проявляется в группах с меньшим количеством совместных целей, а наименее заметна в коллективах с большим количеством общих целей. Наконец, на индивидуальном уровне анализа, чувства зависти и презрения обратно пропорциональны производительности труда членов коллектива по объективным показателям. Эти результаты дают новое представление о ключевых предпосылках и важных факторах, регулирующих развитие межличностных эмоций в китайских коллективах, и подтверждают значение этих эмоций для ощутимых результатов работы.

RESUMEN:

Este estudio investiga los orígenes de las emociones interpersonales discretas en las diadas de los miembros de los equipos usando dos muestras independientes de un instituto educativo y una empresa de servicios de telecomunicaciones en China. Los resultados de ambos estudios muestran que la calidad de las relaciones diádicas de los miembros de los equipos se relaciona positivamente con la admiración interpersonal, la simpatía, y la envidia, y negativamente se relaciona con desprecio interpersonal. Además, las metas colaborativas de los equipos moderan estos vínculos a nivel de diadas. La relación de la calidad de asociación con las emociones interpersonales particularmente pronunciada en equipos con menos metas colaborativas pero amortiguado en equipos con más metas cooperativas. Finalmente, al nivel individual de análisis, la envidia y el desprecio son inversamente asociados con el rendimiento del trabajo de los miembros del equipo, medido objetivamente. Estos hallazgos dan nuevas visiones sobre los antecedentes clave y los moderadores fundamentales en el desarrollo de emociones interpersonales en equipos de trabajo chinos y recalca la relevancia de estas emociones para resultados tangibles de rendimiento.

Copyright
Corresponding author
Corresponding author: Catherine K. Lam (mg.cat@cityu.edu.hk)
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