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Consumer satisfaction of patients attending psychiatry of learning disabilities clinics

  • Karen Bretherton (a1) and Shaun Gravestock (a2)
Abstract

A consumer satisfaction survey of patients with learning disabilities and mental health needs attending outpatient psychiatry clinics was performed using a questionnaire administered by their carer. Sixty completed questionnaires were returned and the results were analysed to determine whether demographic or service variables were correlated with the degree of satisfaction. Younger patients living independently or with their family and those who were not prescribed psychotropic medication were more satisfied. The service variables associated with increased satisfaction were comfortable waiting areas, punctuality and good communication with the doctors.

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Copyright
This is an Open Access article, distributed under the terms of the Creative Commons Attribution (CC-BY) license (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted re-use, distribution, and reproduction in any medium, provided the original work is properly cited.
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References
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Atkinson, D. (1988) Research interviews with people with mental handicaps. Mental Handicap Research, 1, 7590.
Bouras, N. & Drummond, K. (1992) Behaviour and psychiatric disorders of people with mental handicaps living in the community. Journal of Intellectual Disability Research, 36, 349357.
Gravestock, S. (1994) Quality assurance for adults with mental retardation and mental health needs. In Mental Health in Mental Retardation (ed. Bouras, N.), pp. 319327. Cambridge: Cambridge University Press.
Hall, D. J. & Pieri, L. F. (1992) Providing a community mental handicap service. Psychiatric Bulletin, 16, 2021.
Sheik, A. J. & Meakin, C. (1990) Consumer satisfaction with a psychiatric out-patient clinic. Psychiatric Bulletin, 14, 271274.
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BJPsych Bulletin
  • ISSN: 0955-6036
  • EISSN: 1472-1473
  • URL: /core/journals/bjpsych-bulletin
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Consumer satisfaction of patients attending psychiatry of learning disabilities clinics

  • Karen Bretherton (a1) and Shaun Gravestock (a2)
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