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Involving service users in their mental health care: the CUES Project

  • Paul Blenkiron (a1), Kwai Hong Mo, John Cuzen and Anne Christine Hammill (a2)
Abstract
Aims and Method

To assess the impact of Carers' & Users' Expectations of Services –User version (CUES–U) upon clinical care planning in working age adults with mental health problems. Eighty-six individuals who were receiving input from the community mental health team gave their views.

Results

Life and service satisfaction ratings ranged from 49% to 88%. The CUES–U discussion led to a change in clinical care for 49% of respondents. Care coordinators rated CUES–U as a good use of their time in 64% of cases. Women and those with a shorter duration of mental disorder were rated as more engaged in the consultation process.

Clinical Implications

CUES–U appears to be a useful tool for supporting individual clinical care and the evaluation of community mental health services.

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Copyright
This is an Open Access article, distributed under the terms of the Creative Commons Attribution (CC-BY) license (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted re-use, distribution, and reproduction in any medium, provided the original work is properly cited.
References
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BJPsych Bulletin
  • ISSN: 0955-6036
  • EISSN: 1472-1473
  • URL: /core/journals/bjpsych-bulletin
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Involving service users in their mental health care: the CUES Project

  • Paul Blenkiron (a1), Kwai Hong Mo, John Cuzen and Anne Christine Hammill (a2)
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