Skip to main content
×
×
Home

Outcomes of information provision to callers to a psychiatric medication helpline

  • Olubanke Olofinjana (a1), Anne Connolly (a1) and David Taylor (a2)
Abstract
Aims and Method

To examine outcomes of information received by callers to a psychiatric medication helpline. A questionnaire was completed over the telephone with 123 callers, asking about the reason for contacting the helpline, frequency of self-referral to a healthcare professional, action taken as a result of information received, and satisfaction with the service and quality of information received.

Results

Almost half of callers reported changes to their medication (stopping, starting, switching or dose adjustment) after consulting the helpline, with the majority receiving reassurance, referral, review and monitoring. Over half contacted a healthcare professional afterwards. Satisfaction with the quality of information and service provided by the helpline was very high.

Clinical Implications

Information provided by a psychiatric medication helpline can result in changes to caller's treatment and increase contact with other healthcare professionals.

  • View HTML
    • Send article to Kindle

      To send this article to your Kindle, first ensure no-reply@cambridge.org is added to your Approved Personal Document E-mail List under your Personal Document Settings on the Manage Your Content and Devices page of your Amazon account. Then enter the ‘name’ part of your Kindle email address below. Find out more about sending to your Kindle. Find out more about sending to your Kindle.

      Note you can select to send to either the @free.kindle.com or @kindle.com variations. ‘@free.kindle.com’ emails are free but can only be sent to your device when it is connected to wi-fi. ‘@kindle.com’ emails can be delivered even when you are not connected to wi-fi, but note that service fees apply.

      Find out more about the Kindle Personal Document Service.

      Outcomes of information provision to callers to a psychiatric medication helpline
      Available formats
      ×
      Send article to Dropbox

      To send this article to your Dropbox account, please select one or more formats and confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your <service> account. Find out more about sending content to Dropbox.

      Outcomes of information provision to callers to a psychiatric medication helpline
      Available formats
      ×
      Send article to Google Drive

      To send this article to your Google Drive account, please select one or more formats and confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your <service> account. Find out more about sending content to Google Drive.

      Outcomes of information provision to callers to a psychiatric medication helpline
      Available formats
      ×
Copyright
This is an Open Access article, distributed under the terms of the Creative Commons Attribution (CC-BY) license (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted re-use, distribution, and reproduction in any medium, provided the original work is properly cited.
References
Hide All
1 Evans, MO, Morgan, HG, Hayward, A, Gunnell, DJ. Crisis telephone consultation for deliberate self-harm patients: effects on repetition. Br J Psychiatry 1999; 175: 23–7.
2 Gaffney, P, Crane, S, Johnson, G, Playforth, M. An analysis of calls referred to the emergency 999 service by NHS Direct. Emerg Med J 2001; 18: 302–4.
3 Cooper, DL, Smith, GE, O'Brien, SJ, Hollyoak, VA, Baker, M. What can analysis of calls to NHS Direct tell us about the epidemiology of gastrointestinal infections in the community? J Infect 2003; 46; 101–5.
4 Owen, L. Impact of a telephone helpline for smokers who called during a mass media campaign. Tob Control 2000; 9: 148–54.
5 Platt, S, Tannahill, A, Watson, J, Fraser, E. Effectiveness of antismoking telephone helpline: follow up survey. BMJ 1997; 314: 1371–5.
6 McCabe, C, McDowell, J, Cushnaghan, J, Butts, S, Hewlett, S, Stafford, J, et al. Rheumatology telephone helplines: an activity analysis. Rheumatology 2000; 39: 1390–5.
7 Raynor, DK, Sharp, JA, Rattenbury, H, Towler, RJ. Medicine information helplines: a survey of hospital pharmacy-based services in the UK and their conformity with guidelines. Ann Pharmacother 2000; 34: 106–11.
8 Joseph, A, Dean-Franklin, B, James, D. An evaluation of a hospital-based patient medicines information helpline. Pharm J 2004; 272: 126–9.
9 Graeme, C. ‘How Are You?’ Benchmarking and Profiling of Health Related Helplines in Northern Ireland and a Study of Public Opinion of the Usefulness and Effectiveness of Confidential Helpline Services. Telephone Helplines Association, 2005.
10 Wu, JYF, Leung, WYS, Chang, S, Lee, B, Zee, P, Tong, PCY, et al. Effectiveness of telephone counselling by a pharmacist in reducing mortality in patients receiving polypharmacy: randomised controlled trial. BMJ 2006; 333: 522.
11 Elliott, RA, Barber, N, Clifford, S, Hoenr, R, Hartley, E. The cost effectiveness of a telephone-based pharmacy advisory service to improve adherence to newly prescribed medicines. Pharm World Science 2008; 30: 1723.
12 Powell, J, Clarke, A. Internet information-seeking in mental health. Population survey. Br J Psychiatry 2006; 189: 273–7.
13 Oliver, MI, Pearson, N, Coe, N, Gunnell, D. Help-seeking behaviour in men and women with common mental health problems: cross-sectional study. Br J Psychiatry 2005; 186: 297301.
Recommend this journal

Email your librarian or administrator to recommend adding this journal to your organisation's collection.

BJPsych Bulletin
  • ISSN: 0955-6036
  • EISSN: 1472-1473
  • URL: /core/journals/bjpsych-bulletin
Please enter your name
Please enter a valid email address
Who would you like to send this to? *
×

Metrics

Full text views

Total number of HTML views: 0
Total number of PDF views: 3 *
Loading metrics...

Abstract views

Total abstract views: 23 *
Loading metrics...

* Views captured on Cambridge Core between 2nd January 2018 - 17th July 2018. This data will be updated every 24 hours.

Outcomes of information provision to callers to a psychiatric medication helpline

  • Olubanke Olofinjana (a1), Anne Connolly (a1) and David Taylor (a2)
Submit a response

eLetters

No eLetters have been published for this article.

×

Reply to: Submit a response


Your details


Conflicting interests

Do you have any conflicting interests? *