Skip to main content
×
×
Home

Involving service users in the recruitment of mental health staff: the Service User Informed Tool for Staff Selection (SUITSS)

  • Angel Sánchez-Bahíllo (a1), Claire Davis (a2), Richard Onyon (a3) and Jan Birtle (a4)
Abstract
Aims and method

Service user involvement in the development of services is a fundamental aim of the National Health Service (NHS). However, a structured and quantifiable approach to their involvement in the recruitment of NHS staff is still lacking. In this study, we used service-user focus groups within a therapeutic community for people with personality disorder in order to develop the Service User Informed Tool for Staff Selection (SUITSS).

Results

We enabled service users to develop SUITSS as a Likert scale with which to define relevant staff characteristics and rate applicants according to them, informing the staff-selection process. The tool has a semi-quantitative format that allows to test whether applicants with higher ratings are actually appointed by selection panels or not.

Clinical implications

This new tool provides an approach to enhancing service user contributions to staff recruitment. It may be adapted and refined for use in a range of services, with local input from service users, following the approach described here.

  • View HTML
    • Send article to Kindle

      To send this article to your Kindle, first ensure no-reply@cambridge.org is added to your Approved Personal Document E-mail List under your Personal Document Settings on the Manage Your Content and Devices page of your Amazon account. Then enter the ‘name’ part of your Kindle email address below. Find out more about sending to your Kindle. Find out more about sending to your Kindle.

      Note you can select to send to either the @free.kindle.com or @kindle.com variations. ‘@free.kindle.com’ emails are free but can only be sent to your device when it is connected to wi-fi. ‘@kindle.com’ emails can be delivered even when you are not connected to wi-fi, but note that service fees apply.

      Find out more about the Kindle Personal Document Service.

      Involving service users in the recruitment of mental health staff: the Service User Informed Tool for Staff Selection (SUITSS)
      Available formats
      ×
      Send article to Dropbox

      To send this article to your Dropbox account, please select one or more formats and confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your <service> account. Find out more about sending content to Dropbox.

      Involving service users in the recruitment of mental health staff: the Service User Informed Tool for Staff Selection (SUITSS)
      Available formats
      ×
      Send article to Google Drive

      To send this article to your Google Drive account, please select one or more formats and confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your <service> account. Find out more about sending content to Google Drive.

      Involving service users in the recruitment of mental health staff: the Service User Informed Tool for Staff Selection (SUITSS)
      Available formats
      ×
Copyright
This is an Open Access article, distributed under the terms of the Creative Commons Attribution (CC-BY) license (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted re-use, distribution, and reproduction in any medium, provided the original work is properly cited.
Corresponding author
ángel Sánchez-Bahíllo (angelsanchezbahillo@hotmail.com)
Footnotes
Hide All

Declaration of interest

None.

Footnotes
References
Hide All
1 Department of Health. The NHS Constitution for England. Department of Health, 2009.
2 Bhui, K, Aubin, A, Strathdee, G. Making a reality of user involvement in community mental health services. Psychiatr Bull 1998; 22: 811.
3 Crawford, MJ, Aldridge, T, Bhui, K, Rutter, D, Manley, C, Weaver, T, et al. User involvement in the planning and delivery of mental health services: a cross-sectional survey of service users and providers. Acta Psychiatr Scand 2003; 107: 410–4.
4 Hansen, T, Hatling, T, Lidal, E, Ruud, T. The user perspective: respected or rejected in mental health care? J Psychiatr Ment Health Nurs 2004; 11: 292–7.
5 World Health Organization. The ICD-10 Classification of Mental and Behavioural Disorders: Clinical Descriptions and Diagnostic Guidelines. WHO, 1992.
6 Bhardwaj, A, Kathane, R. Involvement of a young service user in the appointment of a doctor. Psychiatrist 2009; 33: 439–40.
7 National Institute for Mental Health in England. Personality Disorder: No Longer a Diagnosis of Exlusion. Policy Implementation Guidance for the Development of Services for People with Personality Disorder: 5. NIMHE, 2003.
8 Foulkes, SH. The Group as a Matrix of the Individual's Mental Life. Selected Papers. Karnac, 1990.
9 Gerkensmeyer, JE, Austin, JK. Development and testing of a scale measuring parent satisfaction with staff interactions. J Behav Health Serv Res 2005; 32: 6173.
10 Repper, J, Breeze, J. User and carer involvement in the training and education of health professionals: a review of the literature. Int J Nurs Stud 2007; 44: 511–9.
11 Elstad, TA, Eide, AH. User participation in community mental health services: exploring the experiences of users and professionals. Scand J Caring Sci 2009; 23: 674–81.
12 Bion, WR. Experiences in Groups. Tavistock, 1961.
13 Nitsun, M. The Anti-group: Destructive Forces in the Group and their Creative Potential. Routledge, 1996.
Recommend this journal

Email your librarian or administrator to recommend adding this journal to your organisation's collection.

BJPsych Bulletin
  • ISSN: 1758-3209
  • EISSN: 1758-3217
  • URL: /core/journals/bjpsych-bulletin
Please enter your name
Please enter a valid email address
Who would you like to send this to? *
×

Metrics

Full text views

Total number of HTML views: 0
Total number of PDF views: 6 *
Loading metrics...

Abstract views

Total abstract views: 29 *
Loading metrics...

* Views captured on Cambridge Core between 2nd January 2018 - 16th July 2018. This data will be updated every 24 hours.

Involving service users in the recruitment of mental health staff: the Service User Informed Tool for Staff Selection (SUITSS)

  • Angel Sánchez-Bahíllo (a1), Claire Davis (a2), Richard Onyon (a3) and Jan Birtle (a4)
Submit a response

eLetters

No eLetters have been published for this article.

×

Reply to: Submit a response


Your details


Conflicting interests

Do you have any conflicting interests? *