Introduction
This paper reports on discussions drawn from a workshop on the ethical challenges of providing library services to distance learners, which was undertaken at the Libraries Without Walls conference in September 2007 (www.cerlim.ac.uk/conf/ lww7/).
Drawing on our respective experience at the UK's Open University and at Athabasca University, Canada's Open University, we engaged in a dialogue about ethical challenges in providing library support to distance learners. We felt it would be valuable to have a framework of ethical principles to guide our practice. Unable to locate an existing framework, we devised our own, influenced by the UK and Canadian professional codes of ethics for librarians (Canadian Library Association, 1976; CILIP: the Chartered Institute of Library and Information Professionals, 2006), as well as by the Society of College, National and University Libraries’ briefing paper Access for Distance Learners: report of the SCONUL task force (SCONUL, 2001) and the Canadian Library Association's Guidelines for Library Support of Distance and Distributed Learning in Canada (CLA, 1993 [2000]).
The purpose of the workshop was to test a set of ethical guidelines proposed in an article we wrote for a special issue on ethics in Open Learning (Needham and Johnson, 2007).
The workshop scenario
The following scenario was enacted as an opener to the workshop; the characters are a librarian on a helpdesk telephone (L) and a distraught student on the telephone (S):
L: Hello. Library Helpdesk. Susan speaking. How can I help you?
S: I'm a student on the Science and Society course and I have a real problem with my assignment.
L: What's the problem?
S: Well, it's due tomorrow. I was supposed to do it over the weekend, but the children wanted to go shopping and my mum's not been too well, and then my partner had to work. You know how it is …
L: Well, yes …. So can you get it done tonight?
S: I've written a lot of it, but my computer has just blown up, just when I was going online to look for some literature.