In this article Jackie Fishleigh takes a look at the art of negotiation as a skill when trying to reach a fair deal. She draws on her experience in the information and library business whereby she has dealt with publishers and suppliers and, at the end of her article, she provides her own checklist of ten top tips on negotiation.

The concepts of agile working, the emergence of the entreployee and generational issues: are these concepts game changers or just gimmicks? Jackie Fishleigh examines new ways of office working in the commercial and information environments. Her thoughts are informed and inspired in part by her attendance at the London Law Expo, Europe's largest senior legal management conference and exhibition, which took place on 13th October 2015.

In this piece Jackie Fishleigh offers her views on the rather edgy and menacing world of data privacy and protection, focusing on developments during the last year. Her article provides a summary of the key issues that are currently being discussed and debated, including at BIALL's own annual conference which took place last year in Harrogate.

In this article Jackie Fishleigh provides an introduction to the issue of Big Data, gives the definitions for the subject and offers an explanation of the key issues about Big Data and what involvement we have as information professionals.

In this article Jackie Fishleigh reviews and analyses three of the sessions, held at the BIALL Conference 2013 in Glasgow, that were concerned with ‘soft skills’.

In the article Jackie Fishleigh, a regular contributor to LIM, looks at the vital and seemingly never-ending task of how to provide relevant and effective training in legal research to lawyers. The author shares her experiences in putting the new BIALL Legal Research 5 Stage Model through its paces with real audiences of live humans!

In this article, Jackie Fishleigh looks at ways in which legal information managers can demonstrate their personal value and effectively market their services. In so doing she draws on her own recent experience promoting the intranet to every department in her law firm.

In this article, Jackie Fishleigh reflects on her first taste of e-learning whilst undertaking the revamped Legal Foundations Course. She explains how the course now works and compares it to the original version she took 20 years ago. She also looks at the views on e-learning expressed by Professor Richard Susskind and educationalist, Alan Clarke. The advantages and disadvantages are explored, together with the characteristics of a successful e-learner. The article aims to be informative and entertaining.

Jackie Fishleigh summarises some tried and tested methods that can turn an intranet into an invaluable business tool. This article provides a number of top tips for engaging users and maintaining their interest and attention for the benefit of their working community. The article, which draws heavily on recently published material by Martin White and Interact Intranet, aims to be informative and entertaining!

This article is based on the parallel session given by Jackie Fishleigh at the BIALL Conference in 2011 which looked at how Legal Information Professionals can get involved and contribute their skills to collaborative projects using SharePoint.

Jackie Fishleigh from Payne Hicks Beach recently undertook a project to implement a know how database of documents for the firm's Company Commercial Department. Prior to starting she tried to find out how colleagues learnt to use the software and she discusses her findings in this article.

As part of our 40th Anniversary issue we asked the immediate Past President of the Association, Jackie Fishleigh, to tell us what she felt the most important activities of the Association have been over the past year. We also asked Daniella King, now the President, to write about what she considers are the challenges the Association immediately faces.

Jackie Fishleigh, Zosia Carson and Jean Lloyd were the lucky recipients of BIALL bursaries to enable them to attend the IALL Conference. The following are their accounts of different experiences they enjoyed during their trips.