This chapter explores the following issues: key ethical and social challenges facing both companies and managers; the nature of ethical and institutional conflicts; hallmarks of ethical managerial behavior; laws and conventions on ethical behavior; and corporate environment-social-government initiatives aimed at giving back to global communities

This chapter explores several aspects of intercultural communication, including the following: a model of the intercultural communication process; the influence of culture, combined with communication practices, on interpersonal behavior; barriers to effective intercultural communication; direct and indirect communication in intercultural interactions; understanding and recognizing different communication styles; and providing culturally-sensitive feedback to colleagues and co-workers

This chapter raises two simple yet important questions. First, what have we learned in our exploration of global management? And second, where do we go from here?

This chapter explores topics related to key questions about leadership in global settings, including: the meaning of leadership; how Eastern and Western leadership traditions differ; the meaning of global leadership; a look at two leadership models; the role of gender in leader behavior and success; and evaluating global leadership outcomes and effectiveness

This chapter explores what is involved in global assignments, from moving abroad to returning home. Topics include: the purposes and types of global assignments; potential benefits and challenges of living and working globally; dealing with culture shock; choosing an acculturation strategy; and successful repatriation

This chapter explores cultural environments, including a look at the nature and characteristics of cultures and subcultures; several contemporary models of national cultures; recent refinements to the models and how they can help managers understand some of the nuances of cultural differences; how managers can use these models to better understand managerial and organizational behavior; and the challenges and opportunities of cultural diversity and multiculturalism.

This chapter examines several aspects of work and management, including the following: a look at what constitutes the global work environment for managers; how people’s expectations about suitable managerial behavior can differ; how situational differences can influence managerial behavior; how beliefs about work and leisure can vary across cultures; what motivates people at work in different situations and environments; and multiculturalism and inclusivity in the global workplace

This chapter examines the following topics: key challenges facing the organization and management of global teams; managing teams and team processes; creating global team synergy; special management challenges of dispersed global teams; and leadership and global team-building

This chapter examines the following: the role of trust and mutual benefit in both negotiations and global partnerships; how to build successful global partnerships; negotiation strategies when working across borders; how to recognize and resolve conflicts with global partners; and how to manage global agreements and contracts