In this article, the findings of research that had, as one aim, the exploration of the role of decision-making tools and practice frameworks in supporting the decision making of practitioners working with children and families in non-government agencies in Queensland are presented. Semi-structured interviews were conducted with 30 frontline practitioners in three agencies in five different locations. A general finding was that practitioners used a range of different tools and frameworks and found them supportive. The pertinence of these findings is discussed in relation to recent developments in the provision of services for children and families in Queensland, namely the new funding of non-government agencies to provide early intervention supportive services to children and families and the implementation of a single practice framework to guide practice across the sector. Areas for future research in Queensland are identified to further investigate the role of tools in frontline practice with children and families and which may also contribute to debates more broadly about the development and implementation of practice frameworks to support practitioners.

By any standard, child protection work is a demanding field of social services work. Throughout much of the post-industrial world, child protection agencies face significant problems in recruiting and retaining front-line staff with the abilities required to undertake this often complex and stressful work. The capacity of these agencies to achieve their social policy objectives can be compromised by workforce instability. Despite a growing body of evidence about the contribution of local organisational and caseworker characteristics to workforce turnover, policy-makers face a dearth of information about how the broader institutional context of child protection systems contributes to challenges in workforce retention. This lack of evidence is notable given the varying rates of caseworker turnover observed internationally, particularly between social policy regimes where different institutional contexts shape workforce conditions. This article aims to contribute to the evidence base for improving workforce retention in child protection services through an institutional comparison of child protection systems in Queensland (Australia) and Norway. We analyse the role of the institutional conditions in shaping the nature and scope of child protection work, characteristics and responsibilities of caseworkers, and their financial remuneration for this work. We discuss how these institutional effects help to explain the differences in workforce turnover among child protection workers in Queensland and Norway.

This paper reports on a study of child protection practice in a non-government child protection organisation in inner Sydney. The purpose of the study was to explore workers ‘perceptions of critical issues in child protection and family support work in families affected by parental substance use. The findings raise issues about prevalence of substance use issues in child protection work, the risks posed to workers in this domain of practice, and the importance of improved co-operation amongst agencies involved with these families affected by parental substance use. Future research directions for improving child protection and family support practice with families affected by parental substance use are considered.

This paper reports some results of a study of practitioners’ perspectives on performance assessment in the field of family support services. Existing empirical work on performance assessment emphasises the perspectives offunders and/or service users. However, practitioners are a key stakeholder in both service delivery and assessment, and consideration of how this group approaches and appropriates performance assessment can maximize its effectiveness, and ensure the incorporation of their practice-based knowledge about service delivery and outcomes. We find that family support workers are committed to understanding the effectiveness of their work, and use a variety of means to attempt to evaluate their own effectiveness. However, these means are rarely systematic, andare unlikely to provide data useful for measures of service economy and efficiency. This may be because their practice consists of processes to which conventional evaluation techniques are ill-suited. The challenge for providers of social services is to find ways to assess the caring work at the heart of their practice in ways which are ‘legible’ to all stakeholders, including government flinders.

Over the past decade imprisonment rates in Australia have substantially increased. As imprisonment rates rise, so too do the number of families affected by the imprisonment of a parent. Yet the needs of parents in prison and their families have received little attention in social policies and service delivery practices. As the specific issues faced by parents in prison and their families cross many areas of government and community services responsibility, they all too easily slip from policy agendas. This paper outlines the challenges to, and potential for, restorative practices with families affected by the imprisonment of a parent. It draws on recent research undertaken by the authors into the family support needs of parents in prison and their families.

This article is based on a study about young mothers' experiences of parenting and their suggestions for child protection and family support strategies. This paper disputes the notion that young mothers are deficient parents, and instead highlights the social stressors faced by many young families. It is argued that, rather than focussing on the individual family or young mother, family work could be better oriented toward resourcing and supporting adolescent families to care for their members.