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1 results

  • 5 - Trust

  • Lucas N. Vieira, University of Bristol
  • Book:
    Translate
    Published online:
    15 May 2026
    Print publication:
    11 June 2026, pp 86-107
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  • Summary

    This chapter is about trust. It is the only chapter in the book that considers the opinions of professionals who had not used machine translation at work. Most of these professionals were prepared to use machine translation if needed. Some were enthusiastic about it. Others had reservations which they would want to see addressed before deciding to use a machine translation tool. These reservations included: (1) concerns about accuracy; (2) concerns about privacy and confidentiality; (3) perceptions of social and professional norms and whether their use of machine translation would be accepted by others; and (4) concerns about how machine translation may lack ‘the human touch’ in sensitive interactions. The chapter examines human communication in relation to the concept of empathy and AI’s ability to mimic it. It ends with a discussion of workplace training by exploring what machine translation users would like to see covered in initiatives aimed at enhancing their trust judgment abilities.