Coursebook with Audio CD
Call Center English Skills
CONTACT US develops high-end professional English language communication skills for the BPO industry.
The Coursebook contains 10 units with a total of 100 hours of motivating and highly relevant training material. The units are based on real calls taken from a cross-section of industries. The units need not be completed in sequence nor in full; the course is designed to allow trainers and students to use materials flexibly from the book according to their needs.
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Communication Skills in English for the Medical Practitioner
Good Practice is a course for doctors and medical students who need to communicate with patients in English; the course can be used in the classroom or for self-study.Authors: Marie McCullagh, Ros WrightEnglish Type: British EnglishCEF Level: B2 - C1Publication date: April 2008
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