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Business Performance Measurement
Theory and Practice

$77.99 USD

David Otley, Bruce Clark, Andy Neely, Rob Austin, Marshall Meyer, Michel Lebas, Ken Euske, Jody Hoffer Gittel, Margit Osterloh, Bruno Frey, Clive Emmanuel, Mike Kennerley, Elspeth Murray, Peter Richardson, Umit Bititci, Allan Carrie, Trevor Turner, Mike Bourne, D. T. Mayle, Matthew Hinton, Graham Francis, Jackie Holloway, Tim Ambler, Flora Kokkinaki, Thomas Ahrens, Chris Chapman, Ken Ogata, R. Gookey, Kai Kristensen, Anne Martensen, Lars Grønholdt, Mohammed Al Najjar, Riitta Katila, Pat Larkey, Bernard Marr, Chris Adams, Neha Kapashi
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  • Date Published: January 2005
  • availability: This ISBN is for an eBook version which is distributed on our behalf by a third party.
  • format: Adobe eBook Reader
  • isbn: 9780511032745

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About the Authors
  • The field of performance measurement has evolved rapidly in the last few years with the development of new measurement frameworks and methodologies, such as the balanced scorecard, the performance prism, economic value added, economic profit, activity based costing and self-assessment techniques. This multidisciplinary, international book draws together the key themes to provide an up-to-date summary of the leading ideas in business performance measurement, theory and practice. It includes viewpoints from a range of fields including accounting, operations management, marketing, strategy and organisational behaviour. The book will appeal to graduate students, managers and researchers interested in performance measurement, whatever their discipline.

    • A new book in the very active field of business performance measurement
    • Uniquely brings together cross-disciplinary contributions in one volume
    • Contributions from key researchers at Harvard, Wharton, London School of Economics, Cranfield and other leading business schools
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    Reviews & endorsements

    '… this book assembles an impressive collection of contemporary thought on the theory, practice and development of business performance measurement … a stimulating foundation for reflecting on issues and progress in performance measurement.' Accounting & Business Research

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    Product details

    • Date Published: January 2005
    • format: Adobe eBook Reader
    • isbn: 9780511032745
    • contains: 10 tables
    • availability: This ISBN is for an eBook version which is distributed on our behalf by a third party.
  • Table of Contents

    Part I. Performance Measurement - Functional Analyses:
    1. Measuring performance: the accounting perspective David Otley
    2. Measuring performance: the marketing perspective Bruce Clark
    3. Measuring performance: the operations perspective Andy Neely and Rob Austin
    4. Finding performance: the new discipline in management Marshall Meyer
    Part II. Performance Measurement - Theoretical Foundations:
    5. A conceptual and operational delineation of performance Michel Lebas and Ken Euske
    6. Anomalies of measurement: when it works, but should not Rob Austin and Jody Hoffer Gittel
    7. Does pay for performance really motivate employees? Margit Osterloh and Bruno Frey
    8. Superior managers' tolerance to dysfunctional behaviour: a test Clive Emmanuel
    Part III. Performance Measurement - Frameworks and Methodologies:
    9. Performance measurement frameworks: a review Mike Kennerley and Andy Neely
    10. The critical few: first among equals as parameters for measuring strategic effectiveness Elspeth Murray and Peter Richardson
    11. Auditing measurement systems Umit Bititci, Allan Carrie and Trevor Turner
    12. Why measurement initiatives succeed and fail Mike Bourne and Andy Neely
    Part IV. Performance Measurement - Practical Applications:
    13. What really goes on in the name of benchmarking D. T. Mayle, Matthew Hinton, Graham Francis and Jackie Holloway
    14. Measuring marketing performance: in practice Tim Ambler and Flora Kokkinaki
    15. Loosely coupled performance measurement systems Thomas Ahrens and Chris Chapman
    16. Redefining government performance Ken Ogata and R. Gookey
    Part V. Specific Measures:
    17. Customer satisfaction and business performance Kai Kristensen, Anne Martensen and Lars Grønholdt
    18. Linking financial performance to employee and customer satisfaction Andy Neely and Mohammed Al Najjar
    19. Measuring innovation performance Riitta Katila
    Part VI. Performance Measurement - Emerging Issues and Trends:
    20. Measuring knowledge work Rob Austin and Pat Larkey
    21. Measuring ebusiness performance Andy Neely, Bernard Marr, Chris Adams and Neha Kapashi.

  • Editor

    Andy Neely, Cranfield University, UK
    Andy Neely is Director of the Centre for Business Performance at Cranfield School of Management and Professor of Operations Strategy and Performance. Prior to joining Cranfield University he held a lecturing position at Cambridge University, where he was a Fellow of Churchill College. Andy has been researching and teaching in the field of business performance measurement since the late 1980s. He chaired the first and second international academic conferences on performance measurement, in July 1998 and July 2000 respectively and has authored over 30 books and articles on the subject, including Measuring Business Performance, which was published by the Economist. He has consulted to and worked with numerous organisations including 3M, Andersen Consulting, Aventis, British Aerospace, British Airways, British Telecom, DHL, Diageo, KPMG, NatWest Bank, Pilkington, Reckitt and Colman, and Rolls Royce Aerospace.

    Contributors

    David Otley, Bruce Clark, Andy Neely, Rob Austin, Marshall Meyer, Michel Lebas, Ken Euske, Jody Hoffer Gittel, Margit Osterloh, Bruno Frey, Clive Emmanuel, Mike Kennerley, Elspeth Murray, Peter Richardson, Umit Bititci, Allan Carrie, Trevor Turner, Mike Bourne, D. T. Mayle, Matthew Hinton, Graham Francis, Jackie Holloway, Tim Ambler, Flora Kokkinaki, Thomas Ahrens, Chris Chapman, Ken Ogata, R. Gookey, Kai Kristensen, Anne Martensen, Lars Grønholdt, Mohammed Al Najjar, Riitta Katila, Pat Larkey, Bernard Marr, Chris Adams, Neha Kapashi

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