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Offshoring Information Technology

Offshoring Information Technology
Sourcing and Outsourcing to a Global Workforce


  • Date Published: May 2005
  • availability: In stock
  • format: Hardback
  • isbn: 9780521843553

£ 62.99

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About the Authors
  • The decision to source software development to an overseas firm (offshoring) is looked at frequently in simple economic terms - it's cheaper, and skilled labor is easier to find. In practice, however, offshoring is fraught with difficulties. As well as the considerable challenge of controlling projects at a distance, there are differences in culture, language, business methods, politics, and many other issues to contend with. Nevertheless, as many firms have discovered, the benefits of getting it right are too great to ignore. This book explains everything you need to know to put offshoring into practice, avoid the pitfalls, and develop effective working relationships. It covers a comprehensive range of the important offshoring issues: from ROI to strategy, from SLA to culture, from country comparisons to provider marketing. Written for CTOs, CIOs, consultants, and other IT executives, this book is also an excellent introduction to sourcing for business students.

    • Covers broad range of offshore topics
    • Uses real-life examples for illustration
    • Clearly written avoiding business jargon
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    Reviews & endorsements

    '… there are some fascinating insights here for IT executives … The superb content isn't surprising once you realize that co-author Erran Carmel … was a leading expert on globally dispersed software teams long before CNN's Lou Dobbs ever heard of offshore outsourcing. … As you'd expect, the book has country sketches and thoroughly covers subjects such as managing contractors, risks and legal issues. But for me, the richest sections deal with 'soft' topics like cross-cultural issues and overcoming the problems of distance, time zones and language. For example. there's a great danger of miscommunication with Indian IT workers if Americans use slang, business code words or too-subtle hints. An American who says, 'I was a bit disappointed that …' may actually be upset, but the Indian may interpret that statement as 'It doesn't really matter'. And while American IT workers use the word contractor as a business term, in India, the term could mean one who cleans toilets. Don't fly to Bangalore without reading this book.' Computerworld

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    Product details

    • Date Published: May 2005
    • format: Hardback
    • isbn: 9780521843553
    • length: 306 pages
    • dimensions: 255 x 180 x 23 mm
    • weight: 0.77kg
    • contains: 41 b/w illus. 18 tables
    • availability: In stock
  • Table of Contents

    Part I. The Fundamentals:
    1. The offshore landscape
    2. Offshore economics and offshore risks
    3. Beginning the offshore journey
    4. The offshore country menu
    Part II. Managerial Competency:
    5. Offshore strategy
    6. Offshore legal issues
    7. Managing the offshore transition
    8. Overcoming distance and time
    9. Dealing with cross-cultural issues
    Part III. Other Stakeholders:
    10. Building software industries in developing nations
    11. Marketing of offshore services - the provider perspective
    12. Offshore politics

  • Authors

    Erran Carmel, American University, Washington DC
    ERRAN CARMEL is an Associate Professor at the Kogod School of Business at American University in Washington DC.

    Paul Tjia, GPI Consultancy, The Netherlands
    PAUL TJIA is a senior consultant and founder of GPI Consultancy in Rotterdam, The Netherlands.

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