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Contact US! Trainer's Manual

    Product Details
    Contact US! Trainer's Manual

    Contact US! Trainer's Manual

    Call Center English Skills
    Jane Lockwood, Hayley McCarthy
    American English
    March 2011
    Paperback
    9780521178587
    B2-C1
    Paperback
    Find a rep Get technical help

    Product description

    CONTACT US develops high-end professional English language communication skills for the BPO industry.

    This manual contains a comprehensive introduction to the course, outlining the teaching approach and describing the unit structure in detail. It includes model answers to the activities and keys to exercises as well as photocopiable materials.

    Key features

    • CONTACT US contains 10 units with about a total of 100 hours of motivating and highly relevant training material. Units have been designed in a way that allows trainers to dip in and out of the book according to the needs of the learners.
    • CONTACT US! has been carefully developed to meet the needs of near hires in the BPO industry. It aims to develop high-end professional English language communication skills when talking with customers in the USA.

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      A unique approach to teaching, learning and assessing English, driven by world-class research

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