Skip to content

Due to scheduled maintenance, online ordering, in regions where offered, will not be available on this site from 08:00 until noon (GMT) on Sunday 24th February. We apologise for the inconvenience.

Your Cart

×
Register Sign in
Free samples

Request a sample unit

Please select a type of sample

Cancel
Contact US!

Details
Components
Resources
Contact US!

Contact US!
Trainer's Manual
Call Center English Skills

Authors

Jane Lockwood, Hayley McCarthy

English Type

American English

Availability

In stock

Format

Paperback

Part of

ISBN

9780521178587

Date Published

March 2011

CEF Level

B2 - C1

Product description

CONTACT US develops high-end professional English language communication skills for the BPO industry.

This manual contains a comprehensive introduction to the course, outlining the teaching approach and describing the unit structure in detail. It includes model answers to the activities and keys to exercises as well as photocopiable materials.

Also in this subject

  • View product

    Professional English in Use ICT
    Student's Book

    A welcome addition to the highly successful and popular Vocabulary in Use titles.

    Authors: Santiago Remacha Esteras, Elena Marco Fabre
    English Type: International English

Sign In

Please sign in to access your account

Cancel

Not already registered? Create an account now. ×
This site uses cookies to improve your experience. Read more Close

Thank you for your feedback which will help us improve our service.

If you requested a response, we will make sure to get back to you shortly.

×
Please fill in the required fields in your feedback submission.
×