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Look Inside Intelligent Kindness

Intelligent Kindness
Reforming the Culture of Healthcare


Tim Dartington
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  • Date Published: June 2011
  • availability: Temporarily unavailable - available from TBC
  • format: Paperback
  • isbn: 9781908020048

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About the Authors
  • Intelligent Kindness presents a powerful new approach to healthcare reform. Ballatt and Campling argue that the NHS is a system that invites society to value and attend to its deepest common interests; it is a vital expression of community and one that can improve if society, patients and staff can reconnect to these deeper values. To do so will improve quality and patient experience, as well as morale, effectiveness, efficiency and value for money. Relentless regulatory and structural NHS 'reforms' have failed to avert scandals and left many health service staff feeling alienated. Industrial and market approaches to reforms urgently need to be balanced by an understanding of what motivates and assures compassionate practice. The authors examine this topic from a variety of perspectives, including psychoanalytic thinking, group relations, neuropsychology, social psychology and ethology. This book calls on policymakers, managers, educators and clinical staff to apply and nurture intelligent kindness in the organisation and delivery of care, and offers advice as to what this approach means in practice.

    • Will be essential reading for health service managers, clinical leads, politicians, policy-makers and health journalists
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    Product details

    • Date Published: June 2011
    • format: Paperback
    • isbn: 9781908020048
    • length: 208 pages
    • dimensions: 235 x 156 x 12 mm
    • weight: 0.39kg
    • availability: Temporarily unavailable - available from TBC
  • Table of Contents

    Foreword Tim Dartington
    Part I. Healthy Kindness:
    1. Rescuing kindness
    2. A politics of kindness
    3. Building the case for kindness
    Part II. The Struggle with Kindness:
    4. Managing feelings of love and hate
    5. The emotional life of teams
    6. Cooperation and fragmentation
    7. On the edges of kinship
    8. The end of life
    Part III. The Organisation of Kindness:
    9. Unsettling times
    10. The pull towards perversion
    11. Free to serve the public
    12. Intelligent kindness

  • Authors

    John Ballatt

    Penelope Campling


    Tim Dartington

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