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Intelligent Kindness
Rehabilitating the Welfare State

2nd Edition


  • Date Published: February 2020
  • availability: In stock
  • format: Paperback
  • isbn: 9781911623229

£ 17.99

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About the Authors
  • At a time of renewed concern about health, social care, and national unity, the authors reassert the value of the Welfare State for society as a whole, not simply for those in need. Years of relentless regulatory and structural reforms have not prevented scandals, yet have exhausted, demoralised and alienated staff. The work we ask these people to undertake is hard. It can be frightening, risky and uncertain. It requires close attention, sensitivity, skill and support. Grounded in lived experience, and perspectives drawn from many disciplines, Intelligent Kindness illuminates how to develop and sustain healthy organisational culture and effective, humane practice.

    • There has been a dangerous loss of confidence in the value of the welfare state; this book examines the reasons for this, suggests new ways of thinking about the challenges involved, and proposes an approach to rebuilding trust and helping staff, services and those who need them to thrive
    • The authors draw on wide-ranging theory and many different disciplines, placing their critique in a broader social and political context, which will appeal to a variety of lay and professional readers
    • Thorough and varied references support the arguments and act as a pointer for interesting further reading that will engage readers
    • Vignettes and case studies link the authors' arguments to real events and consequences, enabling readers to examine the wider implications of the book
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    Reviews & endorsements

    The thread of intelligent kindness needs to weave through and throughout all our lives. Humans are the carers of everything, and we urgently need help. This book is it.' Phil Hammond, NHS doctor, campaigner, comedian and author of Staying Alive - How to Improve your Health and Your Healthcare

    'A hopeful, enticing and thoroughly practical blue-print for a better way forward. It is essential reading for anyone who came into social care to make the world a truly better place.' Nick Andrews, Research and Practice Development Officer, Wales School for Social Care Research

    'This wonderful book is an urgent plea for kindness as both the driving force and the touchstone of healthcare in the NHS … If I ruled the world, I would arrange for everyone who wields any power in the NHS to be locked in a room until they had read it. But then, of course, that is precisely the sort of dictatorial behaviour that the authors see as the antithesis of intelligent kindness, and so I am obliged to fall back on an unrestrained enthusiasm that I hope will prove infectious.' Iona Heath, Past President of the Royal College of General Practitioners

    'Let us encourage our clients to build intelligent kindness systematically within organisations, communities and institutions as an effective strategy for better futures for all.' Hetty Einzig, Coaching Perspectives

    'The book proposes to help healthcare professionals and educators to integrate the concept of kindness with knowledge and skills necessary to deliver high-quality care. These are worthy objectives and are met through exemplars and case studies.' Carole A. Kenner, Doody's Book Review Service

    '… well written and accessible to a non-professional audience.' J. D. Moon, Choice

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    Product details

    • Edition: 2nd Edition
    • Date Published: February 2020
    • format: Paperback
    • isbn: 9781911623229
    • length: 258 pages
    • copublisher: Royal College of Psychiatrists
    • dimensions: 234 x 155 x 13 mm
    • weight: 0.45kg
    • contains: 5 b/w illus.
    • availability: In stock
  • Table of Contents

    Preface to the second edition
    Note from the authors
    1. The heart of the matter
    2. Rescuing kindness
    3. A politics of kindness
    4. Building the case for kindness
    5. Managing feelings of love and hate
    6. The emotional life of teams
    7. Cooperation and fragmentation
    8. On the edges of kinship
    9. Unsettling times
    10. Free to serve the public
    11. Blame
    12. The hostile environment
    13. The pull towards perversion
    14. Cultivating intelligent kindness
    15. Rehabilitating the welfare state

  • Authors

    John Ballatt
    John Ballatt has had a thirty-year career in UK health and social care as a practitioner, trainer, commissioner, and senior manager. He now works to support individuals, teams, and organisations in improving their wellbeing and effectiveness.

    Penelope Campling
    Penelope Campling is a psychiatrist specialising in psychotherapy who worked as a consultant and clinical director at Francis Dixon Lodge, Leicester, for over twenty years. Her interest in groups and therapeutic communities broadened to address the cultures of effective caring organisations.

    Chris Maloney
    Chris Maloney is a psychiatrist, psychotherapist and GP. He set up a psychotherapy service in East Berkshire, and was in a small team that started the Southern Counties NHS Psychotherapy Training. He was then a GP Partner in Hackney, East London for twelve years.

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