Contact Us!
Contact Us!
Coursebook with Audio CD
Call Center English Skills
Authors
English Type
American English
Availability
In stock
£27.48
Mixed media product
1 Paperback, 1 CD-Audio
Add to cart
1 Paperback, 1 CD-Audio
Product description
CONTACT US develops high-end professional English language communication skills for the BPO industry.
The Coursebook contains 10 units with a total of 100 hours of motivating and highly relevant training material. The units are based on real calls taken from a cross-section of industries. The units need not be completed in sequence nor in full; the course is designed to allow trainers and students to use materials flexibly from the book according to their needs.
Key features
- CONTACT US contains 10 units with about a total of 100 hours of motivating and highly relevant training material. Units have been designed in a way that allows trainers to dip in and out of the book according to the needs of the learners.
- CONTACT US! has been carefully developed to meet the needs of near hires in the BPO industry. It aims to develop high-end professional English language communication skills when talking with customers in the USA.
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