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CD-ROM and DVD-ROM Support
If you are experiencing a problem with your software, please click on the relevant error message from the options below, for instructions.
Adobe Air installation error message
"Installer User Interface Mode Not Supported" error message
"No content" error message
Adobe Air installation error message
Adobe Air software update.
"Sorry, an error has occurred. The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author"
If you encounter this error message, please follow the relevant instructions (for Windows PC or Mac) in the documents below. Click to download the guide applicable to your system settings.
> Click here to download for Windows PC
> Click here to download for Mac
As part of this process you must download an installer file to your desktop. Please download the relevant software update, using the two lists below.
If you encounter issues downloading the patch for your product please try using an alternate browser, such as Chrome or Firefox, or contact our support team at ptsupport@cambridge.org for further assistance.
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NB:Internet Explorer appears to download some installer files as '.MAN' files rather than '.AIR'. If you encounter this when using Internet Explorer please use an alternate browser (e.g. Chrome). If you are unable to use an alternate browser, please try the followingÂ
- When the file is downloaded your computer may ask you which application to open the file in, if this happens please choose Adobe Air, which should automatically open and run the file (even with '.MAN' extension)
- When saving the downloaded file, manually add '.AIR' to the end of the file name, which will convert the '.MAN' file and save it as an Adobe Air file
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Solutions
The following product(s) now have Adobe Air installation fixes. Please click your product below to access files and instructions.
   face2face Second EditionÂ
     face2face for Spanish Speakers Second Edition
     Complete First Second EditionÂ
     Complete IELTSÂ
     Complete First for SchoolsÂ
     Complete Key for SchoolsÂ
     Complete Key for Schools for Spanish Speakers
     Compact AdvancedÂ
     Compact First Second EditionÂ
     Compact First for Schools Second EditionÂ
     Compact Key for Schools
   Compact Preliminary for Schools
   Interchange Fourth Edition
   More! Second Edition
   (Login > Select course > Click ‘Start’ > Locate ‘Presentation Plus’
   under ‘Teacher’s Resources’)
   English Grammar in Use Fourth Edition
   Advanced Grammar in Use Third Edition
   English Pronunciation in Use Intermediate Second Edition
    Objective Advanced Fourth EditionÂ
     Objective First Fourth EditionÂ
     Objective Key Second Edition
     Objective First for Spanish Speakers Fourth Edition
Classware solutions
For all classware products, please download the software update below. If you are unsure if your product is a classware item, please refer to the disc label.Â
> Click here to download the classware software update
All classware products that require software updates are listed below:
   American English in Mind
   American More!
   Basic Grammar in Use Third Edition
   Business Advantage
   Compact Preliminary for Schools
   Complete PET
   English Grammar in Use Third Edition
   English in Mind Polish Exam Edition
   English in Mind Second edition Italian Edition
   English Unlimited
   English Vocabulary in Use: Elementary Second Edition
   Essential Grammar in Use Third Edition
   Essential Grammar in Use Third Edition Spanish Edition
   face2face
   face2face for Spanish Speakers
   face2face Second Edition
   Four Corners
   Grammar in Use Intermediate Third Edition
   Interactive
   Into English Italian Edition
   Kid's Box
   Kid's Box for Spanish Speakers
   More!
   Objective PET Second Edition
   Passages Second Edition
   Primary Kid's Box Polish Edition
   Super Minds
   Super Minds American English
   Your SpaceÂ
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Installing classware on Mac OSX 10.13
If you are unable to install the software on Mac OSX 10.13 or later, please follow the relevant instructions in the document below.
> Click here to download the guide
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"Installer User Interface Mode Not Supported" error message
"Installer User Interface Mode Not Supported -Â The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The vaild UI modes identifiers are GUI, Console, and Silent."
If you encounter this error message, please follow the instructions below:
- Right click the installer file
- Select Properties
- Click on the compatibility Tab
- Select the "Run this Program in Compatibility Mode for" tick box
- Choose Windows 7 (or an earlier operating system) from the drop down list
- Select "apply"
- Double-click your installer file
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"No content" error message
"No content"
If you encounter this error message, please follow the instructions below:
- When you receive the "no content" error message, select Browse
- Use the Browse tool to navigate to the location in which you installed the content originally. By default this is: Programs x86 > Cambridge > Cambridge Content
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If you have any further questions or concerns, please contact ptsupport@cambridge.org.
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